Roofing Production Admin - CRM & Scheduling

River Roofing; Springfield (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match

Life and AD&D coverage

Paid Time Off

Opportunities for growth and on-the-jb

Job summary

River Roofing in Springfield, OR, is seeking a Production Administrator to keep roofing projects running smoothly and deliver a white-glove customer experience. You will coordinate across crews, clients, and internal staff, manage contracts, scheduling, permits, and updates in ServiceTitan, and help drive operational efficiency.

The ideal candidate is highly organized, detail-oriented, with strong communication and problem-solving skills, comfortable with computer work, and able to lift up to 15

Qualifications

• Customer service or administrative experience; construction or home services a plus.
• Proficiency with CRM and service management software (ServiceTitan preferred).
• Strong organizational skills and ability to manage multiple priorities with attention to detail.
• Excellent verbal and written communication skills, with a customer-focused approach.
• Problem-solving mindset; adaptable, proactive, and team-oriented.
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs.
• Must be able to communicate effectively via phone, video, and in person.

Responsibilities

• Review customer contracts to confirm accuracy of colors, sizes, and job-specific details.
• Prepare production documents and instructions for installation crews.
• Order materials and coordinate timely delivery to job sites.
• Communicate with customers to set expectations, schedule installations, and clarify project requirements.
• Partner with leadership to continuously improve service quality standards.
• Obtain and process permits from local building departments.
• Manage status calls and provide timely customer updates through CRM systems.
• Track and document progress of all project phases in service management software.
• Develop and share comprehensive project plans with customers and internal staff.
• Ensure installation documentation is complete and accurate.
• Update invoices and purchasing documents to reflect changes identified during installation.
• Monitor production performance, identify inefficiencies, and recommend improvements.
• Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service.

Skills

Customer service

CRM software

Organizational skills

Communication

Problem solving

Computer skills

Tools

ServiceTitan

Job description

River Roofing in Springfield, OR, is seeking a Production Administrator to keep roofing projects running smoothly and deliver a white-glove customer experience. You will coordinate across crews, clients, and internal staff, manage contracts, scheduling, permits, and updates in ServiceTitan, and help drive operational efficiency.

The ideal candidate is highly organized, detail-oriented, with strong communication and problem-solving skills, comfortable with computer work, and able to lift up to 15