Roofing Production Admin - Growth, Scheduling & ServiceTitan

River Roofing-Bend LLC; Springfield (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

On-the-job training

Job summary

River Roofing is seeking a Production Administrator to keep projects on schedule and deliver a white‑glove experience for clients. You will coordinate across crews, clients, and internal staff while managing contracts, scheduling, permits, and project updates in our CRM (ServiceTitan).

The ideal candidate is highly organized, detail‑oriented, and can communicate effectively via phone, video, and in person. This on-site role at our Springfield, OR locations offers growth, teamwork, and a steady,

Qualifications

• Customer service or administrative experience; construction or home services a plus.
• Proficiency with CRM and service management software (ServiceTitan preferred).
• Strong organizational skills and ability to manage multiple priorities with attention to detail.
• Excellent verbal and written communication skills, with a customer-focused approach.
• Problem-solving mindset; adaptable, proactive, and team-oriented.
• Comfortable working at a computer for extended periods; occasional lifting up to 15 lbs.

Responsibilities

• Review contracts to confirm colors, sizes, and job-specific details.
• Prepare production documents and instructions for installation crews.
• Order materials and coordinate timely delivery to job sites.
• Communicate with customers to set expectations, schedule installations, and clarify project requirements.
• Partner with leadership to improve service quality standards.
• Obtain and process permits from local building departments.
• Manage status calls and provide timely customer updates through CRM systems.
• Track and document progress of all project phases in service management software.
• Develop and share comprehensive project plans with customers and internal staff.
• Ensure installation documentation is complete and accurate.
• Update invoices and purchasing documents to reflect changes identified during installation.
• Monitor production performance, identify inefficiencies, and recommend improvements.
• Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service.

Skills

Customer service

CRM proficiency

Organizational skills

Verbal and written communication

Problem solving

PC/computer literacy

Tools

ServiceTitan

Job description

River Roofing is seeking a Production Administrator to keep projects on schedule and deliver a white‑glove experience for clients. You will coordinate across crews, clients, and internal staff while managing contracts, scheduling, permits, and project updates in our CRM (ServiceTitan).

The ideal candidate is highly organized, detail‑oriented, and can communicate effectively via phone, video, and in person. This on-site role at our Springfield, OR locations offers growth, teamwork, and a steady,