Production Administrator

River Roofing; Eugene (OR); On-site; USD 60,000 - 75,000; Full time

Job summary

River Roofing, serving Oregon since 1971, seeks a Production Administrator to keep projects running smoothly and give customers a white-glove experience. You’ll coordinate across crews, clients, and staff, manage contracts, scheduling, and permits, and update project progress in our CRM (ServiceTitan).

As a brand ambassador, you’ll help meet sales commitments, improve service quality, and support growth at our on-site operations across multiple locations.

Qualifications

• Customer service or administrative experience; construction or home services experience a plus.
• Proficiency with CRM and service management software (ServiceTitan preferred).
• Strong organizational skills and ability to manage multiple priorities with attention to detail.
• Excellent verbal and written communication skills, with a customer-focused approach.
• Problem-solving mindset; adaptable, proactive, and team-oriented.
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs.
• Must be able to communicate effectively via phone, video, and in person.

Responsibilities

• Review customer contracts for accuracy of colors, sizes, and job details.
• Prepare production documents and instructions for installation crews.
• Order materials and coordinate on-time delivery to sites.
• Communicate with customers to set expectations and schedule installations.
• Improve service quality with leadership on standards.
• Obtain and process permits from local building departments.
• Manage status calls and provide CRM-based updates.
• Track progress of project phases in the service management software.
• Share comprehensive project plans with customers and staff.
• Ensure installation documentation is complete and accurate.
• Update invoices and purchasing documents reflecting changes.
• Monitor production performance and identify inefficiencies.
• Collaborate with cross-functional teams to resolve issues and deliver service.

Skills

Customer service

Organization

Communication

Detail-oriented

Tools

CRM

ServiceTitan

Job description

We areRiver Roofing, installing beautiful and lasting roofs throughout the Oregon area since 1971. Our team specializes in residential and commercial roofing—handling everything from composition and tile to flat single-ply systems—with a relentless focus on clean workmanship and customer satisfaction. As an A+ BBB-accredited contractor offering transferable workmanship warranties, we pride ourselves on reliability and trusted service from our crews.We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!

Join us and become part of a skilled team committed to craftsmanship, integrity, and career development.

Location: On-Site (Springfield, OR)

Pay Range: $60,000 - $75,000 (OTE)

Job Type: Full-Time

Position Summary:

Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations.

Responsibilities:

• Review customer contracts to confirm accuracy of colors, sizes, and job-specific details
• Prepare production documents and instructions for installation crews
• Order materials and coordinate timely delivery to job sites
• Communicate with customers to set expectations, schedule installations, and clarify project requirements
• Partner with leadership to continuously improve service quality standards
• Obtain and process permits from local building departments
• Manage status calls and provide timely customer updates through CRM systems
• Track and document progress of all project phases in service management software
• Develop and share comprehensive project plans with customers and internal staff
• Ensure installation documentation is complete and accurate
• Update invoices and purchasing documents to reflect changes identified during installation
• Monitor production performance, identify inefficiencies, and recommend improvements
• Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service

Requirements:

Required:

• Customer service or administrative experience; construction or home services experience a plus
• Proficiency with CRM and service management software (ServiceTitan preferred)
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Excellent verbal and written communication skills, with a customer-focused approach
• Problem-solving mindset; adaptable, proactive, and team-oriented
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
• Must be able to communicate effectively via phone, video, and in person

Schedule & Compensation

• $60,000 - $75,000
• 8–10-hour shifts with occasional weekend work as needed
• On-site with partner supporting region (6 partner locations)

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Target Hourly Compensation” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

Target Hourly Compensation:

$60,000 - $75,000 USD

Full-time employees are eligible to participate in the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid Time Off
• Opportunities for growth and on-the-job training

Why Join Us?

At River Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!

River Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy