Roofing Field Tech & Sales Support Pro

Pacific Coast Building Products, Inc.; Tacoma (WA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) and Profit Sharing

Bonus opportunities

Paid vacation, sick time, and 10 paid

Job summary

PABCO Roofing Products located in Tacoma, WA, seeks a Technical and Sales Support Specialist to provide technical support and field assistance to customers, contractors, distributors, and the sales team.

The role blends problem-solving, product knowledge, and relationship-building to drive customer satisfaction and solid product performance in the market. Travel up to 60% is required as part of territory coverage.

Qualifications

• Experience in construction, roofing, building materials preferred.
• Experience with contractors, builders, distributors preferred.
• Excellent customer service and communication skills.
• Proficient with MS Office and data reporting.

Responsibilities

• Visit customer sites to provide technical support and evaluate product performance.
• Assist customers, contractors, and distributors with technical information.
• Investigate product concerns and recommend resolutions.
• Build relationships with contractors, distributors, builders, and customers.
• Conduct product training and provide literature and samples.
• Support sales with regular customer interactions and territory activities.
• Prepare reports and communicate findings to management.
• Collaborate with manufacturing and sales to share feedback.
• Participate in industry events and trade shows.

Skills

Customer service

Communication

Problem solving

Public speaking

Tools

Microsoft Office

Job description

PABCO Roofing Products located in Tacoma, WA, seeks a Technical and Sales Support Specialist to provide technical support and field assistance to customers, contractors, distributors, and the sales team.

The role blends problem-solving, product knowledge, and relationship-building to drive customer satisfaction and solid product performance in the market. Travel up to 60% is required as part of territory coverage.