Technical and Sales Support Specialist

Pacific Coast Building Products, Inc.; Tacoma (WA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) and Profit Sharing

Bonus opportunities

Paid vacation, sick time, and 10 paid

Job summary

PABCO Roofing Products located in Tacoma, WA, seeks a Technical and Sales Support Specialist to provide technical support and field assistance to customers, contractors, distributors, and the sales team.

The role blends problem-solving, product knowledge, and relationship-building to drive customer satisfaction and solid product performance in the market. Travel up to 60% is required as part of territory coverage.

Qualifications

• Experience in construction, roofing, building materials preferred.
• Experience with contractors, builders, distributors preferred.
• Excellent customer service and communication skills.
• Proficient with MS Office and data reporting.

Responsibilities

• Visit customer sites to provide technical support and evaluate product performance.
• Assist customers, contractors, and distributors with technical information.
• Investigate product concerns and recommend resolutions.
• Build relationships with contractors, distributors, builders, and customers.
• Conduct product training and provide literature and samples.
• Support sales with regular customer interactions and territory activities.
• Prepare reports and communicate findings to management.
• Collaborate with manufacturing and sales to share feedback.
• Participate in industry events and trade shows.

Skills

Customer service

Communication

Problem solving

Public speaking

Tools

Microsoft Office

Job description

PABCO Roofing Products is seeking a Technical and Sales Support Specialist to serve as a trusted resource for customers, contractors, distributors, and the sales team. This role combines technical problem solving, relationship building, field support, and product expertise to help ensure customer satisfaction and successful product performance in the marketplace.

Key Responsibilities

• Visit customer and contractor job sites to provide technical support and evaluate product performance concerns.
• Assist customers, contractors, and distributors with technical product information and support.
• Investigate and document product related concerns and provide recommendations for resolution.
• Build and maintain strong relationships with contractors, distributors, builders, and other key customers.
• Conduct product training and provide literature, samples, and educational support.
• Support sales efforts through regular customer interactions and territory activities.
• Prepare reports and communicate findings to management.
• Collaborate with manufacturing and sales teams to share field observations and customer feedback.
• Participate in industry events, trade shows, and professional associations.

Qualifications

• Construction, roofing, building materials, or related industry experience strongly preferred.
• Experience working with contractors, builders, distributors, or construction professionals preferred.
• Strong customer service and communication skills.
• Ability to analyze situations, gather facts, and make sound recommendations.
• Comfortable speaking with customers, contractors, and internal teams.
• Proficient with Microsoft Office applications.
• Ability to travel throughout the assigned territory, with travel up to 60%.
• Valid driver's license and acceptable driving record.

What We're Looking For

The ideal candidate has hands on construction or roofing experience, enjoys solving problems, and can confidently communicate with customers and contractors. A background as a roofer, roofing foreman, estimator, project manager, inspector, or construction professional would translate well to this role.

Salary Range: $85,000 - $115,000 annually

• Life & Disability Insurance
• 401(k) and Profit Sharing
• Bonus opportunities
• Paid vacation, sick time, and 10 paid holidays

Why You'll Like Working Here

At PABCO Roofing, we take pride in our products and the people who represent them. You'll join a collaborative, supportive team focused on long term relationships and doing business the right way. We are a family owned company with a goal to be the best service provider in the industry.

All applications are reviewed by real people. No AI screening or automated filters.

Application Process

Qualified candidates may be required to participate in interviews, skills assessments, and reference checks as part of the selection process.

PABCO Roofing Products is an Equal Opportunity Employer.