Romanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Germany (OH); On-site; USD 13,000 - 26,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Full relocation package

Monthly performance bonus

World-class Sofia office facilities

Job summary

Mercier Consultancy Group is hiring a Romanian Speaking Support Specialist to join our Sofia office. The role focuses on delivering premium support to international clients via phone, email and live chat, handling inquiries and resolving issues with a customer-first approach.

Applicants should be native or fluent in Romanian with strong English, and have previous contact center or service experience. A valid EU passport is mandatory and relocation is fully supported.

Qualifications

• Native or fluent Romanian (spoken and written).
• Valid EU passport (mandatory).
• Strong command of the English language for corporate communication.
• Previous experience in a contact center or service-oriented role is highly preferred.

Responsibilities

• Deliver premium-level assistance to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain comprehensive records of customer interactions in the internal database.
• Collaborate with internal departments to troubleshoot and elevate technical issues.
• Participate in team briefings to stay updated on product developments and procedures.
• Provide valuable customer feedback to improve service standards.

Skills

Romanian language

English proficiency

Customer service

Job description

Romanian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a trusted leader in European talent acquisition and Business Process Outsourcing (BPO) solutions. We specialize in connecting elite professionals with prestigious global organizations, consistently setting the gold standard for recruitment excellence in the customer support services sector.

Job Overview

We are currently seeking a talented individual for the Romanian Speaking Support Specialist position in Bulgaria, designed for those eager to build a career in a high-growth environment. This is an exceptional opportunity to join one of the top jobs in Bulgaria, where you will provide expert assistance to international clients within the dynamic customer support services industry.

Key Responsibilities

• Deliver premium-level assistance to customers via phone, email, and live chat.

• Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services framework.

• Maintain comprehensive records of customer interactions within our internal database.

• Collaborate with internal departments to troubleshoot and elevate technical issues effectively.

• Participate in team briefings to stay updated on product developments and company procedures.

• Contribute to the continuous improvement of service standards by providing valuable customer feedback.

• Represent our clients with professionalism, maintaining the brand integrity expected of Romanian-speaking jobs.

• Native or fluent Romanian (spoken and written).

• Valid EU passport (mandatory).

• Strong command of the English language for corporate communication.

• Exceptional problem-solving skills and a passion for the customer support services industry.

• Ability to thrive in an on-site, international office environment in Sofia.

• Previous experience in a contact center or service-oriented role is highly preferred.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Access to world-class office facilities in Sofia.
• And Much More…

Life in Bulgaria

Sofia, the vibrant capital, is a hidden gem that offers an unparalleled quality of life for those pursuing international careers. By choosing one of our Romanian-speaking jobs here, you will enjoy a perfect blend of rich history, modern lifestyle amenities, and a Mediterranean-influenced climate that makes Bulgaria an increasingly popular destination for young professionals.

Relocating to Bulgaria with our comprehensive package ensures a stress-free transition, allowing you to focus on your professional growth in the customer support services sector. Discover the culinary delights, the warm hospitality, and the affordable cost of living that makes Bulgaria a fantastic place to work and call home.