Romanian Speaking Microsoft Customer Experts - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salaries

Monthly performance bonus

Training on MS products

Health insurance

Relocation package

Job summary

Mercier Consultancy Group is seeking Romanian-speaking Microsoft Customer Experts to join our team in Athens, Greece. In this role you will provide high-level technical support for Microsoft products, troubleshoot cloud and software issues, and collaborate with international teams to resolve escalations.

You will work with a dynamic IT audience, maintain accurate records, stay current with Microsoft releases, and benefit from our relocation package and comprehensive training.

Qualifications

• Native or fluent Romanian (spoken and written).
• Professional English to communicate with global IT teams.
• Valid EU passport (mandatory).
• Passion for technology and IT career.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide high-level technical support to Romanian-speaking Microsoft users.
• Troubleshoot software and cloud IT issues for premium user experience.
• Collaborate with international teams to resolve escalations.
• Maintain records of customer interactions and solutions in the database.
• Stay updated with Microsoft releases to provide accurate guidance.
• Deliver professional, timely, and efficient solutions to users.
• Contribute to continuous improvement of support workflows.

Skills

Romanian language

English language

Analytical skills

Problem solving

Customer service

Job description

at Mercier Consultancy Group

Romanian Speaking Microsoft Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations across Europe. We specialize in sourcing professionals for high-impact roles, ensuring seamless career transitions and fostering growth within the dynamic Information Technology industry.

Job Overview

We are currently searching for driven professionals to join our team in Athens for the Romanian Speaking Microsoft Customer Experts position in Greece. This is an exceptional opportunity to build a career in the IT sector while enjoying a vibrant lifestyle, representing one of the world's most innovative technology brands, and benefiting from our comprehensive support packages for all Romanian-speaking jobs in Greece.

Key Responsibilities

• Provide high-level technical support and consultation to Microsoft product users in the Romanian language.
• Troubleshoot software and cloud-based IT issues to ensure a premium user experience.
• Collaborate with international teams to resolve complex technical escalations within the IT environment.
• Maintain comprehensive records of customer interactions and technical solutions in the company database.
• Stay updated with the latest Microsoft software releases to provide expert guidance and accurate technical assistance.
• Drive customer satisfaction by delivering professional, timely, and efficient solutions tailored to individual user needs.
• Contribute to the continuous improvement of support workflows within the IT service department.

Requirements

• Native or fluent Romanian (spoken and written).
• Professional proficiency in English to communicate within our global IT team.
• Valid EU passport (mandatory).
• Strong passion for technology and a desire to build a career in the fast-paced IT sector.
• Excellent analytical and problem-solving skills, with a focus on delivering technical excellence.
• Previous experience in customer service or technical support is considered a strong asset for these jobs in Greece.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training on Microsoft products and IT support systems.
• Health Insurance and medical coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to the Romanian Speaking Microsoft Customer Experts position in Greece.
• And Much More...

Life in Greece

Living in Greece offers an unparalleled experience, blending ancient history with a modern, cosmopolitan lifestyle. As a hub for international professionals, Greece provides an ideal climate, stunning coastal landscapes, and a culture that celebrates work-life balance. Whether you are exploring historical sites or enjoying the Mediterranean sun, life in Greece is designed for those seeking both professional ambition and personal enrichment.

Our relocation support ensures that you can move to Greece with complete peace of mind. Experience the world-renowned local cuisine, the warm hospitality of the locals, and the high quality of life that makes Greece a top destination for those seeking the best Romanian-speaking jobs in Europe. We are committed to making your transition to life in Greece as seamless as possible.