Rolex Concierge – Luxury Client Experience Lead

The 1916 Company; Newark (DE); On-site; USD 25,000 - 39,000; Part time

Job summary

The 1916 Company is seeking a Part-Time Rolex Concierge at Christiana Mall, Delaware. You will greet clients, ensure a luxury welcome, and coordinate appointments and private experiences to support the sales team.

Ideal candidates bring 2–3 years in luxury retail or hospitality, excellent communication, and a discreet, client-centric approach. This on-site role emphasizes hospitality, professionalism, and flawless store presentation.

Qualifications

• Minimum 2–3 years in luxury retail, hospitality, or client-facing roles.
• Excellent verbal and written communication with a polished demeanor.
• Strong client-centric mindset with discretion and adaptability.

Responsibilities

• Greet clients warmly and provide personalized service from entry.
• Direct foot traffic and match clients with available advisers.
• Offer hospitality, refreshments and ensure client comfort.
• Maintain a polished appearance reflecting luxury standards.
• Coordinate in-store experiences, private appointments and events.
• Assist with phone inquiries and route messages to the right advisor.

Skills

Luxury retail

Client-facing

Hospitality

Communication

Organization

CRM systems

Discretion

Tools

CRM systems

Appointment scheduling tools

Office software

Job description

The 1916 Company is seeking a Part-Time Rolex Concierge at Christiana Mall, Delaware. You will greet clients, ensure a luxury welcome, and coordinate appointments and private experiences to support the sales team.

Ideal candidates bring 2–3 years in luxury retail or hospitality, excellent communication, and a discreet, client-centric approach. This on-site role emphasizes hospitality, professionalism, and flawless store presentation.