Luxury Client Experience Specialist

The 1916 Company; Newark (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

The 1916 Company is seeking a Rolex Concierge at Christiana Mall in Delaware to greet clients and deliver an elevated luxury shopping experience. The role focuses on warmth, personalized service, and seamless support to the sales team.

You will coordinate private appointments, assist with store tours, manage client requests, and help maintain a polished store environment, reflecting the brand's Swiss Eye standards.

Qualifications

• Minimum 2–3 years in luxury retail, hospitality, or client-facing roles.
• Excellent verbal and written communication with a polished demeanor.
• Strong client-centric mindset and discretion.
• Proficiency with CRM systems and appointment tools.
• Ability to manage multiple tasks and store flow.

Responsibilities

• Greet clients warmly and provide personalized service from entry.
• Assist in managing foot traffic and match clients with available advisors.
• Provide hospitality like refreshments and client comfort, reflecting luxury standards.
• Maintain a polished store presence aligned with Swiss Eye standards.
• Coordinate in-store experiences, private appointments, deliveries, and events.

Skills

Luxury retail

Customer service

CRM systems

Communication

Organization

Discretion

Tools

CRM software

Job description

The 1916 Company is seeking a Rolex Concierge at Christiana Mall in Delaware to greet clients and deliver an elevated luxury shopping experience. The role focuses on warmth, personalized service, and seamless support to the sales team.

You will coordinate private appointments, assist with store tours, manage client requests, and help maintain a polished store environment, reflecting the brand's Swiss Eye standards.