Luxury Rolex Concierge – Elite Client Experience

The 1916 Company; Manhattan Beach (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

The 1916 Company is seeking a Rolex Concierge in Manhattan Beach to deliver exceptional luxury hospitality. You will greet clients, coordinate private appointments, arrange special services, and support the sales team with an elevated shopping experience.

Ideal candidates have 2–3 years in luxury retail or hospitality, outstanding communication, and a client-centric mindset. This on-site role emphasizes discretion, sophistication, and seamless client service under Swiss Eye standards.

Qualifications

• Minimum 2–3 years in luxury retail, hospitality, or client-facing roles.
• Excellent verbal and written communication with a polished demeanor.
• Client-centric mindset delivering personalized service.
• Strong problem-solving, discretion and efficiency.
• Organizational and multitasking capabilities with attention to detail.
• Proficiency in CRM systems and appointment scheduling tools.

Responsibilities

• Greet clients warmly and provide personalized service from entry.
• Offer refreshments and maintain luxury-store standards.
• Coordinate in-store experiences, private appointments, and events.
• Answer calls, direct inquiries, and assist with appointments.
• Support tours, navigation, and client follow-up.
• Assist with store operations and administrative tasks.

Skills

Communication

Client-Centric Mindset

Problem-Solving

Organization & Multitasking

Technology

Luxury Aesthetic

CRM systems

Tools

CRM systems

Job description

The 1916 Company is seeking a Rolex Concierge in Manhattan Beach to deliver exceptional luxury hospitality. You will greet clients, coordinate private appointments, arrange special services, and support the sales team with an elevated shopping experience.

Ideal candidates have 2–3 years in luxury retail or hospitality, outstanding communication, and a client-centric mindset. This on-site role emphasizes discretion, sophistication, and seamless client service under Swiss Eye standards.