ROI Medical Records Specialist - Remote

Lensa; Columbus (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a detail-oriented professional to manage the release of medical information. In this role, you'll ensure accuracy and compliance while providing top-notch customer service. You'll be responsible for processing requests, maintaining confidentiality, and supporting a seamless workflow in a fast-paced environment. If you have a strong background in medical records and a passion for helping others, this is the perfect opportunity for you to make a meaningful impact in the healthcare sector.

Qualifications

• High School Diploma required; 2+ years in medical records preferred.
• Strong computer skills and excellent organizational skills are essential.
• Self-motivated team player with proven customer satisfaction skills.

Responsibilities

• Process release of information requests accurately and timely.
• Maintain confidentiality and comply with HIPAA regulations.
• Provide excellent customer service and handle requests efficiently.

Skills

Microsoft Word

Microsoft Excel

Organizational Skills

Typing Speed (50 WPM)

Customer Satisfaction Skills

Multitasking

Education

High School Diploma (GED)

Tools

Fax Machine

Copier

Scanning Machines

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy, and HIPAA regulations.

Essential Functions

1. Complete release of information requests, including retrieving the patient's medical chart, returning the chart, scanning medical records accurately, and transmitting data according to requests, established procedures, and standards.
2. Date stamp all requests and highlight pertinent data to facilitate processing.
3. Validate requests and authorizations for release of medical information according to established procedures.
4. Perform quality checks on all work to ensure accuracy, confidentiality, and proper invoicing.
5. Maintain equipment in excellent operating condition.
6. Provide excellent customer service by being attentive, respectful, and proactive in addressing client concerns.
7. Handle incoming requests via mail, telephone, or fax as needed.
8. Maintain a professional appearance and a clean, organized workspace.
9. Stay informed about state laws and fee structures related to medical records.
10. Work within scope, accept additional assignments, and assist during backlogs.
11. Comply with client/site policies, including HIPAA, federal, and state regulations.
12. Maintain confidentiality, security, and ethical standards with all information.
13. Handle privileged information conscientiously, ensuring efficient and accurate release of medical records.

Qualifications

• High School Diploma (GED) required
• At least 2 years of experience in a medical records setting preferred
• Strong computer skills, including proficiency in Microsoft Word and Excel
• Excellent organizational skills
• Typing speed of 50 WPM
• Ability to operate fax, copier, and scanning machines
• Willingness to learn new equipment and processes quickly
• Self-motivated team player with proven customer satisfaction skills
• Ability to multitask
• Internet speed of at least 5 Mbps

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other protected status.