ROI Medical Records Specialist

MRO; Beaver (Beaver County); On-site; USD 42,000 - 62,000; Full time

Job summary

MRO is seeking an ROI Specialist to support client sites with Release of Information requests. The role involves reviewing requests, obtaining patient data from multiple sources, and logging activity in ROI On-Line. Strong data entry and communication skills are essential.

Responsibilities include handling inquiries by phone or in person, prioritizing physician office requests, and ensuring compliance with HIPAA and site policies. Prior experience in ROI or HIM is a plus.

Qualifications

• High School Diploma or GED required.
• 1+ years of data entry experience.
• Strong verbal communication skills.
• Ability to work independently and meet production goals.
• HIPAA knowledge preferred.
• ROI experience in a physician's office or HIM is a plus.
• Attention to detail demonstrated in prior roles.

Responsibilities

• Review requests to determine records to release per HIPAA guidelines.
• Retrieve patient data from various sources (electronic, off-site, or physical records).
• Answer phone calls about ROI issues.
• Assist walk-in customers and log information into ROI On-Line database.
• Process physician office requests on priority and fax information.
• Log and scan medical records into ROI On-Line database.
• Comply with site policies and regulations.
• Handle and record cash payments at client sites where applicable.
• Perform other duties as assigned.

Skills

Data entry

Customer service

Attention to detail

Independence

Verbal communication

Education

High School Diploma/GED

Tools

ROI On-Line database

Office software

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.
• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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