ROI Medical Records Specialist - On Site

MRO; New York (NY); On-site; Full time

Job summary

An established industry player is seeking a Medical Records Specialist to support the Release of Information process at a client site. This role involves managing patient medical record requests, ensuring compliance with HIPAA guidelines, and providing excellent customer service. The ideal candidate will have strong computer skills, attention to detail, and the ability to work independently. Join a dynamic team where your contributions will enhance patient care and streamline medical record processes. If you are passionate about healthcare and have a knack for organization, this opportunity is perfect for you.

Qualifications

• 1+ years of data entry experience and proficiency in computer applications.
• Strong verbal communication skills and attention to detail.

Responsibilities

• Support Release of Information requests for patient medical records.
• Log and process medical record requests and customer inquiries.

Skills

Computer Applications Proficiency

Data Entry Experience

Verbal Communication Skills

Attention to Detail

Dependability

Education

High School Diploma/GED

Job description

ROI Medical Records Specialist - On Site

Job Category: Medical Administrative

Requisition Number: ROIME004630

Posted: March 10, 2025

Employment Type: Full-Time

Location: NW Lenox Hill, 100 E 77th St, New York, NY 10075, USA

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

Hourly Rate: $22.23

TASKS AND RESPONSIBILITIES:

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient requests.
• Answers phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customers into the ROI On-Line database.
• If necessary, responds to and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into the ROI On-Line database.
• Scans medical records into the ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years of experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.