ROI Account Manager

MRO Corporation; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Job summary

MediCopy is seeking an ROI Account Manager to manage medical records requests for assigned healthcare facilities and deliver world-class customer service. You will verify patient data in EMR systems, ensure HIPAA/privacy compliance, and maintain accurate records, while handling high call volumes and meeting production goals.

The role requires attention to detail, reliability, and strong communication, with at least a high school diploma.

Qualifications

• Detail-oriented and thorough.
• Professional demeanor and customer-service focus.
• Strong communication skills and professionalism.
• Reliable with consistent attendance.
• Understanding of HIPA A privacy guidelines.
• Excellent organizational and time-management skills.
• Flexible and adaptable to change.
• High School Diploma or GED required.

Responsibilities

• Act as main contact for communicating and collaborating with assigned accounts.
• Review and verify medical record requests for validity and HIPAA/privacy compliance.
• Verify patient information in EMR systems to ensure correct patient and scope.
• Confirm request information and request additional documentation as needed.
• Pull and reproduce medical records while ensuring accuracy and compliance with policies and regulations.
• Follow and perform workflows for assigned accounts.
• Log detailed information on each file processed per policies.
• Maintain an accurate accounting of disclosures for all activities.
• Provide world-class customer service while protecting patient privacy.
• Handle high call volumes while maintaining professionalism.
• Meet production/quality goals and manage accounts within turnaround times.
• Report to the Director of Operations as necessary.

Skills

detail-oriented

professionalism

customer service

positive attitude

communication

reliability

confidentiality

HIPAA

organization

adaptability

Education

High School Diploma/GED

Job description

Overview

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
• Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
• Reports to the Director of Operations as necessary.

Qualifications

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required.

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Pay Range

USD $18.00 - USD $20.00 /Hr.