ROI Account Manager

MRO; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MediCopy is seeking an ROI Account Manager to manage medical records requests for assigned facilities and deliver world-class service. You will verify patient data, ensure HIPAA compliance, and maintain accurate records across EMR systems.

Responsibilities include coordinating with accounts, processing requests, and adhering to policies while protecting patient privacy. The role reports to the Director of Operations and supports high-volume workflows.

Qualifications

• Thorough and detail-oriented.
• Professional demeanor.
• Customer oriented disposition.
• Demonstrate a positive attitude and interact well with colleagues.
• Excellent communication skills.
• Proven dependability and attendance.
• Confidentiality and discretion required.
• Ability to interpret HIPAA and Privacy Guidelines.
• Strong organizational and multitasking abilities.
• Flexibility to adapt to industry changes.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts.
• Reviewing and verifying medical record requests for validity and compliance with HIPAA and related regulations.
• Verifying patient information within EMR systems to ensure correct patient scope.
• Requesting additional documentation from patients/requesters as needed.
• Pulling and reproducing medical records while ensuring accuracy and policy compliance.
• Following workflows specific to assigned accounts.
• Logging detailed information on each file/chart processed.
• Maintaining an accurate accounting of disclosures for all activities.
• Providing world-class customer service while protecting patient privacy.
• Handling high call volumes with professionalism.
• Meeting production and quality goals within turnaround times.
• Reporting to the Director of Operations as necessary.

Skills

Detail-oriented

Professionalism

Customer-focused

Positive attitude

Excellent communication

Dependability

Confidentiality

HIPAA knowledge

Multitasking

Time management

Adaptability

Education

High School Diploma/GED

Job description

Overview

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Overview

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
• Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
• Reports to the Director of Operations as necessary.

Qualifications

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Applicant Privacy Notice

Pay Range

USD $18.00 - USD $20.00 /Hr.