ROI Service Administrator

MRO Corporation; Las Vegas (NV); Hybrid; USD 16,000 - 22,000; Full time

Job summary

MRO Corporation in Las Vegas, NV is hiring for ROI Service Admin to handle inbound inquiries about medical records release, while delivering excellent customer service. The role works remotely with hours in Mountain/Pacific Time Zones and uses ROI Online and various EMR systems.

You will resolve issues, provide status updates, and coordinate with hospitals, attorneys, and other requesters. Strong HIPAA knowledge, data entry accuracy, and clear verbal communication are essential for success.

Qualifications

• High School Diploma or equivalent.
• 6 months’ experience preferred.
• Experience with ROI daily processes.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in high-volume environments.

Responsibilities

• Answer inbound ROI inquiries from requesters.
• Provide status updates on requests.
• Escalate complex issues with supervisor.
• Maintain relationships with hospitals and requesters.
• Navigate EMR systems to check request status.

Skills

Customer service

HIPAA knowledge

Data entry

EMR navigation

Verbal communication

Education

High School Diploma

Job description

Overview

The ROI Service Admin is responsible for fielding inbound inquiries regarding release of information (ROI) requests for medical records while maintaining consistent excellent customer service standards. The ROI Service Admin provides issue resolution, status updates concerning requests for medical records, and posts corrective actions in the corporate database to facilitate timely release of information processing. The ROI Service Admin will work within ROI Online and various Electronic Medical Systems.

• This is a remote setting with hours located in the Mountain/Pacific Time Zones.

Responsibilities

• Receives inbound phone inquiries from requesters regarding medical records.
• Answers questions regarding status of the request. Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
• Works with Supervisor to elevate complex elevated issues.
• Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).
• Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances.
• Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues.
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.
• Performs other duties as assigned by management.

Qualifications

• High School Diploma or equivalent required.
• College courses beneficial but not required.
• Experience with MRO daily processes and model. 6 months’ experience preferred.
• Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
• Computer knowledge. Accurate data entry skills and attention to detail.
• Prior customer service experience strongly preferred.
• Strong problem-solving skills.
• Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.
• Ability to work effectively and independently in high volume production environments.
• Demonstrated proficiency in verbal communication.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $16.00 - USD $22.00 /Yr.