Rogram Manager - Business Process - Help Desk

National Associates, Inc.; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Job summary

National Associates, Inc. is hiring a Project Manager for a full-time, 1-year contract in Washington, DC. The role involves managing the Business Process for a new Help Desk within the health and human services sector. Candidates must have significant IT project management experience and knowledge of health services.

The successful applicant will coordinate project tasks and work closely with integration teams while ensuring compliance with federal standards. Excellent communication skills are a must as this position entails networking across various organizational levels.

Qualifications

• 8 years of experience in Project Management within the IT field.
• 2 years of experience in projects related to health and human services, preferably in DC.
• 5 years of knowledge in testing methodologies and support processes.
• 3 years of knowledge in network infrastructure.
• 6 years of experience in call center/helpdesk support.
• 1 year of managing business requirements for Curam.
• 4 years of designing analytics for business process improvement.
• 4 years of excellent verbal and written communication skills.

Responsibilities

• Support a health and human services project implementation.
• Project manage the development of a new HelpDesk system.
• Work independently and collaboratively with various teams.

Skills

IT Project Management

Health and Human Services

Technical Support

Network Infrastructure

Analytical Skills

Excellent Communication Skills

Job description

Rogram Manager - Business Process - Help Desk

National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry. With over 20+ years experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states. In our 20+ years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication.

Full-time

1 year contract position

We are looking for an exceptional Project Manager to support a consolidated health and human services eligibility and enrollment implementation project.

We are looking for an individual to project manage the Business Process for the development and implementation of a new HelpDesk developed for the health and human services eligibility and enrollment.

The characteristics required for all resources on the project are to be able to work independently as well as in teams that include staff, other resources and system integrator teams. This is a complex project and requires individuals who are able to work in high performing, fast-pace environments to meet significant deadlines monitored by federal funding agencies.

• 8 years experience – PM Exp. operating in the IT Field
• 2 years experience – Proven exp. working on projects that deal with health and human services – District of Columbia preferred
• 5 years experience – Proven comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies
• 3 years experience – Proven comprehensive working knowledge in operating a network infrastructure and data centers
• 6 years experience – Proven exp. in providing technical support and implementing business processes for call center/helpdesk support
• 1 year experience – Exp. managing business requirements and systems management for Curam
• 4 years experience – Experience using and designing analytics for improving business processes
• 4 years experience – Excellent communication skills (Verbal & Written) across all levels of business hierarchy

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.