Program Manager: Health & Human Services Help Desk

National Associates, Inc.; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Job summary

National Associates, Inc. is hiring a Project Manager for a full-time, 1-year contract in Washington, DC. The role involves managing the Business Process for a new Help Desk within the health and human services sector. Candidates must have significant IT project management experience and knowledge of health services.

The successful applicant will coordinate project tasks and work closely with integration teams while ensuring compliance with federal standards. Excellent communication skills are a must as this position entails networking across various organizational levels.

Qualifications

• 8 years of experience in Project Management within the IT field.
• 2 years of experience in projects related to health and human services, preferably in DC.
• 5 years of knowledge in testing methodologies and support processes.
• 3 years of knowledge in network infrastructure.
• 6 years of experience in call center/helpdesk support.
• 1 year of managing business requirements for Curam.
• 4 years of designing analytics for business process improvement.
• 4 years of excellent verbal and written communication skills.

Responsibilities

• Support a health and human services project implementation.
• Project manage the development of a new HelpDesk system.
• Work independently and collaboratively with various teams.

Skills

IT Project Management

Health and Human Services

Technical Support

Network Infrastructure

Analytical Skills

Excellent Communication Skills

Job description

National Associates, Inc. is hiring a Project Manager for a full-time, 1-year contract in Washington, DC. The role involves managing the Business Process for a new Help Desk within the health and human services sector. Candidates must have significant IT project management experience and knowledge of health services.

The successful applicant will coordinate project tasks and work closely with integration teams while ensuring compliance with federal standards. Excellent communication skills are a must as this position entails networking across various organizational levels.