Rochester Operations Lead – Mentor-Driven Delivery

Energy Innovation Corp; City of Rochester (NY); On-site; USD 76,000 - 121,000; Full time

Benefits offered by this job

Remote options

Job summary

Social Solutions Corp in Rochester, NY is seeking an Operations Manager who thrives on metrics, clear stakeholder communication, and fast execution. You will oversee Rochester-based projects from concept to rollout, maintain comprehensive documentation, and mentor teammates to sustain high performance.

Read between the lines of customer needs, manage leadership alignment as work accelerates, and ensure the site runs smoothly while improvements ship.

Qualifications

• At least 7 years of standing behind your own estimates.
• Comfort with the contract cadence of a Rochester-based operation.
• Solid understanding of general best practices and industry standards.
• An eye for the high-energy detail that separates fine from finished.
• Hands-on communication experience that survives a whiteboard interview.
• Experience translating Public Speaking complexity for a non-technical audience.

Responsibilities

• Read between the lines of what Rochester customers actually need
• Carry general projects from napkin sketch to Rochester, NY rollout
• Maintain clear documentation of work performed and outcomes delivered
• Keep Leadership documentation current as the work outpaces it
• Onboard, mentor, and guide newer team members when called upon
• Spot the Rochester pattern in feedback before it becomes a complaint
• Keep Social Solutions Corp's Rochester, NY site running while improvements ship underneath
• Sense when a Rochester relationship needs a call, not an email

Skills

Multitasking

Experience estimating

Contract cadence understanding

Communication

Public speaking

Stakeholder management

Job description

Social Solutions Corp in Rochester, NY is seeking an Operations Manager who thrives on metrics, clear stakeholder communication, and fast execution. You will oversee Rochester-based projects from concept to rollout, maintain comprehensive documentation, and mentor teammates to sustain high performance.

Read between the lines of customer needs, manage leadership alignment as work accelerates, and ensure the site runs smoothly while improvements ship.