Operations Manager - Supply Chain, Call Center & Compliance

Snapon; Rochester Hills (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Snap-on’s Rochester Hills, MI location seeks a Senior Operations Leader to oversee supply chain, procurement, distribution, and call center operations onsite. You will manage safety, compliance, and facilities readiness while driving KPIs across multiple functions.

Leadership and cross-functional collaboration are essential to meet service, cost, and quality goals. You will develop plans, mentor teams, and partner with Sales, Finance, HR, IT, and corporate groups to deliver continuous

Qualifications

• Bachelor's degree in Business or related field.
• 10+ years of progressive operations leadership experience.
• Experience in supply chain, procurement and distribution, customer support or call center operations.
• Strong safety, compliance, and regulatory knowledge.
• Proficiency with Microsoft Office and operational systems used to manage inventory, purchasing, and reporting.

Responsibilities

• Oversee and manage core operational functions across supply chain, truck inventory, procurement and distribution, call center operations.
• Set, monitor, and improve KPIs for service, cost, quality, and compliance.
• Drive planning, process improvements, and productivity across multiple functions.
• Collaborate with Sales, Finance, HR, IT, and corporate departments to align priorities.
• Coach and mentor teams; build bench strength and foster ownership, safety, and customer focus.
• Oversee facilities readiness, safety programs, and compliance activities.

Skills

Leadership

Cross-functional management

Communication

Analytical thinking

Problem solving

Initiative

Operational excellence mindset

Team development

Education

Bachelor's degree in Business

Tools

Microsoft Office

Inventory systems

Procurement systems

Reporting systems

Job description

Snap-on’s Rochester Hills, MI location seeks a Senior Operations Leader to oversee supply chain, procurement, distribution, and call center operations onsite. You will manage safety, compliance, and facilities readiness while driving KPIs across multiple functions.

Leadership and cross-functional collaboration are essential to meet service, cost, and quality goals. You will develop plans, mentor teams, and partner with Sales, Finance, HR, IT, and corporate groups to deliver continuous