Robotics Tech Support Engineer - Remote & Flexible Hours

Sereact GmbH; Germany (OH); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Wellpass (gym membership)

Flexible working hours

Option to work from home when needed

Competitive compensation

Career development opportunities

Job summary

Sereact GmbH is seeking a highly motivated Technical Support specialist to join our fast-paced AI robotics startup. You will provide first-line technical support for robot deployments across Europe, remotely diagnose using SSH, Docker and Python, and guide customers through structured problem-solving processes.

Responsibilities include handling on-call shifts, documenting incidents, collaborating with hardware and software teams, and contributing to knowledge base improvements.

Qualifications

• Bachelor's degree (Master's preferred) in a technical field such as Computer Science, Engineering, Robotics, or a related discipline.
• Minimum of 2-3 years of work experience in robotics and customer-facing roles.
• Experience with remote support tools and techniques, including SSH and Docker.
• Willingness to travel: ≈50-75%

Responsibilities

• Provide first-line technical support to customers for our AI robotics systems.
• Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem-solving to ensure a positive customer experience.
• Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
• Collaborate with internal and external hardware and software teams to solve complex technical problems.
• Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
• Act as an on-call support contact during assigned shifts to address urgent customer issues.
• Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment.
• Maintain accurate documentation of incidents, solutions, and customer interactions.
• Identify recurring problems and contribute to product and process improvement initiatives.
• Develop and lead the development of platform improvements including ticketing system, customer-facing dashboards and debug tooling.

Skills

Python programming

German and English fluency

SQL

SSH and Docker

Customer support experience

Robotics familiarity

On-call readiness

Education

Bachelor's degree or higher in a technical field

Tools

SSH

Docker

Python

Job description

Sereact GmbH is seeking a highly motivated Technical Support specialist to join our fast-paced AI robotics startup. You will provide first-line technical support for robot deployments across Europe, remotely diagnose using SSH, Docker and Python, and guide customers through structured problem-solving processes.

Responsibilities include handling on-call shifts, documenting incidents, collaborating with hardware and software teams, and contributing to knowledge base improvements.