Robotics Support Engineer

Cssmerge; San Francisco (CA); On-site; USD 114,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Unlimited Flexible Time Off

Team lunches

Job summary

Cssmerge is seeking a Technical Support Engineer in San Francisco to join our innovative team focused on autonomous vehicle technologies. This role involves resolving complex technical issues, supporting our robotics and software teams by analyzing system logs, and ensuring reliable operations. Candidates should have a strong background in problem-solving, debugging, and have 2+ years of relevant experience.

This position offers a competitive salary and comprehensive benefits, including medical, dental, vision insurance, and flexible time off.

Qualifications

• 2+ years of relevant non-internship work experience.
• Demonstrated ability to solve complex technical issues effectively.
• Experience working with large-scale logs and data analysis.
• Strong communication skills for complex technical explanations.
• Experience with Linux systems and debugging tools.

Responsibilities

• Investigate and resolve complex system issues across the fleet.
• Develop automated test suites and tools for troubleshooting.
• Document solutions to enhance the knowledge base.
• Provide technical support to cross-functional teams and operations.

Skills

Complex problem-solving

Systematic debugging

Data analysis

C++ coding

Python coding

Linux systems

Hardware system experience

Job description

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting‑edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About the role

We’re seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations.

You’ll be the person teams turn to when they encounter unusual system behavior or complex issues. Success in this role means not just solving immediate problems, but building our capacity to diagnose and resolve issues systematically. You should be excited about diving into logs, reproducing edge cases, and uncovering the root cause of perplexing system behaviors. If you thrive on finding really juicy hardware/software/system interaction bugs, we would love to hear from you. This role will require travel (up to 5%) and late night availability.

What you’ll do

• Answer questions live from customers and the Pronto operations team during production
• Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging
• Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes
• Create automated test suites and tools to validate system behavior and accelerate troubleshooting
• Build monitoring and diagnostic systems to help identify and track issues across the fleet
• Document investigations and solutions to build our knowledge base
• Provide technical guidance to cross‑functional teams on system behavior and debugging approaches
• Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues
• Provide information to software and hardware teams about common issues to ensure they are understood and fixed
• Develop features and/or bug fixes with the robotics team

What we’re looking for

• 2+ years of relevant non‑internship work experience
• Demonstrated ability to solve complex technical issues through methodical investigation and creative problem‑solving
• Experience working with large‑scale logs and data analysis
• Strong communication skills and ability to explain complex technical issues clearly
• Experience with Linux systems and debugging tools
• Experience working with hardware systems
• Experience writing code in C++ and Python

What Sets You Apart

• Deeper experience working with at least one piece of an autonomy stack:
  • Sensors and actuators such as: cameras, GPS, motors, encoders, etc.
  • Networking / communications
  • Perception / machine learning
  • Electrical systems and hardware debugging
• Experience debugging autonomous systems or robotics platforms
• Background in automotive software systems or autonomy in general
• Track record of solving particularly challenging or unusual technical issues
• History of building tools that help others debug more effectively
• Ability to look at a problem from multiple angles and propose creative solutions

Why join us

• Work on real, production‑deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real‑world environments.
• Be part of a fast‑moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office‑based teams work onsite, five days a week.

Compensation

The base salary range for this role is $114,000 - $144,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance‑based bonus.

Benefits Summary (USA Full‑Time Exempt Employees)

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre‑Tax Commuter Benefit Plan
• Team lunch in our SoMa office every Tuesday and Thursday