Robotics Support Engineer

Pronto; San Francisco (CA); On-site; USD 114,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, and Life Insurance

Flexible Spending Account / Health Savings Account options

401(k)

Equity

Unlimited Flexible Time Off and Paid Holidays

Paid Parental Leave

Pre-Tax Commuter Benefit Plan

Job summary

Pronto is seeking a technical detective to support our autonomous truck fleet based in San Francisco. In this role, you'll provide critical technical support and engage in root cause analysis to ensure operations run smoothly.

The ideal candidate will have strong problem-solving skills, experience with logging and debugging, and the ability to communicate complex issues clearly. You will work closely with our robotics, hardware, software, and operations teams to enhance operational reliability.

Qualifications

• 2+ years of relevant non-internship work experience.
• Ability to solve complex technical issues methodically.
• Experience with large-scale logs and data analysis.
• Strong communication skills to explain technical issues.
• Experience with Linux systems and debugging tools.
• Experience with hardware systems.
• Experience writing code in C++ and Python.

Responsibilities

• Answer questions live from customers and operations team.
• Investigate and resolve complex system behaviors.
• Support teams by developing reproduction cases.
• Create automated test suites for system validation.
• Build monitoring and diagnostic systems.
• Document investigations and solutions.
• Provide technical guidance to cross-functional teams.
• Work with the operations team to improve diagnostics.
• Provide information about common issues to teams.
• Develop features and bug fixes with the robotics team.

Skills

Problem-solving

Log analysis

Communication

Linux systems

C++

Python

Job description

Who We Are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production‑ready autonomy that is already operating in the field.

About The Role

We're seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations.

The successful candidate will analyze logs, reproduce edge cases, and uncover root causes, building our capacity to diagnose and resolve issues systematically.

What You’ll Do

• Answer questions live from customers and the Pronto operations team during production


• Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging


• Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes


• Create automated test suites and tools to validate system behavior and accelerate troubleshooting


• Build monitoring and diagnostic systems to help identify and track issues across the fleet


• Document investigations and solutions to build our knowledge base


• Provide technical guidance to cross‑functional teams on system behavior and debugging approaches


• Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues


• Provide information to software and hardware teams about common issues to ensure they are understood and fixed


• Develop features and/or bug fixes with the robotics team

What We’re Looking For

• 2+ years of relevant non‑internship work experience


• Demonstrated ability to solve complex technical issues through methodical investigation and creative problem‑solving


• Experience working with large‑scale logs and data analysis


• Strong communication skills and ability to explain complex technical issues clearly


• Experience with Linux systems and debugging tools


• Experience working with hardware systems


• Experience writing code in C++ and Python

What Sets You Apart

• Deeper experience working with at least one piece of an autonomy stack:
  
  
  
  • Sensors and actuators (e.g., cameras, GPS, motors, encoders)
  
  
  • Networking / communications
  
  
  • Perception / machine learning
  
  
  • Electrical systems and hardware debugging
  
  
  
  


• Experience debugging autonomous systems or robotics platforms


• Background in automotive software systems or autonomy in general


• Track record of solving particularly challenging or unusual technical issues


• History of building tools that help others debug more effectively


• Ability to look at a problem from multiple angles and propose creative solutions

Why Join Us

• Work on real, production‑deployed autonomy.


• Build technology that directly improves safety, efficiency, and productivity.


• Tackle complex challenges in demanding, real‑world environments.


• Be part of a fast‑moving team with high ownership and impact.


• See your work deployed and making a difference in the field.


• Collaborate closely with experienced engineers and industry operators.

What Else You Need To Know

This role is based in our San Francisco office. All office‑based teams work onsite, five days a week.

Salary range: $114,000 – $144,000 per year (base salary). Additional compensation may include equity awards and a performance‑based bonus.

Benefits Summary (USA Full‑Time Exempt Employees)

• Medical, Dental, Vision, Disability, and Life Insurance


• Flexible Spending Account / Health Savings Account options


• 401(k)


• Equity


• Sick Time, Unlimited Flexible Time Off, and Paid Holidays


• Paid Parental Leave


• Pre‑Tax Commuter Benefit Plan


• Team lunch in our SoMa office every Tuesday and Thursday

Benefits are subject to change at the company's discretion.