Robotics Support Engineer

ATOMS Careers page; San Francisco (CA); On-site; USD 114,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible Spending Account / Health Savings Account

401(k)

Equity

Unlimited Flexible Time Off

Team lunches

Job summary

ATOMS Careers page is looking for a Technical Support Specialist to provide critical support for our autonomous truck fleet. You will solve complex software issues, collaborate with teams, and ensure reliable operations.

The position resides in San Francisco, requiring a keen problem-solver with expertise in Linux, C++, and Python. A competitive salary range of $114k - $144k, along with other benefits, make this an attractive opportunity.

Qualifications

• 2+ years of relevant non-internship work experience.
• Ability to solve complex technical issues.
• Experience with large-scale logs and data analysis.

Responsibilities

• Answer questions live from customers and the operations team.
• Investigate and resolve complex system behaviors.
• Support teams by developing reproduction cases.

Skills

Problem-solving

Communication skills

Data analysis

Linux systems

C++

Python

Job description

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production‑ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting‑edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About the role

We’re seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root‑cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations. This role will require travel (up to 5%) and late‑night availability.

Responsibilities

• Answer questions live from customers and the Pronto operations team during production
• Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging
• Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes
• Create automated test suites and tools to validate system behavior and accelerate troubleshooting
• Build monitoring and diagnostic systems to help identify and track issues across the fleet
• Document investigations and solutions to build our knowledge base
• Provide technical guidance to cross‑functional teams on system behavior and debugging approaches
• Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues
• Provide information to software and hardware teams about common issues to ensure they are understood and fixed
• Develop features and/or bug fixes with the robotics team

Qualifications

• 2+ years of relevant non‑internship work experience
• Demonstrated ability to solve complex technical issues through methodical investigation and creative problem‑solving
• Experience working with large‑scale logs and data analysis
• Strong communication skills and ability to explain complex technical issues clearly
• Experience with Linux systems and debugging tools
• Experience working with hardware systems
• Experience writing code in C++ and Python

Preferred Qualifications

• Deeper experience working with at least one piece of an autonomy stack
• Sensors and actuators such as cameras, GPS, motors, encoders, etc.
• Networking / communications
• Perception / machine learning
• Electrical systems and hardware debugging
• Experience debugging autonomous systems or robotics platforms
• Background in automotive software systems or autonomy in general
• Track record of solving particularly challenging or unusual technical issues
• History of building tools that help others debug more effectively
• Ability to look at a problem from multiple angles and propose creative solutions
• Work on real, production‑deployed autonomy
• Build technology that directly improves safety, efficiency, and productivity
• Tackle complex challenges in demanding, real‑world environments
• Be part of a fast‑moving team with high ownership and impact
• See your work deployed and making a difference in the field
• Collaborate closely with experienced engineers and industry operators

Benefits Summary (USA Full‑Time Exempt Employees)

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Team lunch in our SoMa office every Tuesday and Thursday

Compensation

Base salary range: $114,000 – $144,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package; you may also be eligible for equity awards and an annual performance‑based bonus.

Location

This role is based in our San Francisco office location. All office‑based teams work onsite, five days a week.

Equal Employment Opportunity

We are an equal‑opportunity employer that does not discriminate on the basis of any protected group status under any applicable law. We are compliant with the Veterans Employment Opportunities Regulations and invite qualified veterans to consider this opportunity. All hiring decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.