Robotics Support Analyst I: Hardware & Software Support

TCGplayer; Longmont (CO); On-site; USD 40,000 - 78,000; Full time

Job summary

eBay is seeking a Robotics Support Analyst to join the Roca Robotics team in Longmont, CO. You will provide frontline technical support for the Roca Sorter hardware and software, ensuring maximum uptime through chat, email, phone, and video calls.

You will troubleshoot robotics hardware, wiring, and software issues using Python, SQL, and Linux; develop user documentation; and occasionally travel to customer sites to repair machines. Remote work is not specified here.

Qualifications

• Prior customer service experience.
• Experience with hardware, machinery, electronics, or robotics; remote support of robotics.
• ZenDesk or similar CS tracking; basic Linux command line.
• Familiarity with SQLite3, Python, and Atlassian products such as Jira and Confluence.
• Familiarity with git and related code repository software.
• High school diploma or equivalent.

Responsibilities

• Deliver excellent customer service by troubleshooting via ZenDesk, chat, email, phone, and video; some travel to customer sites.
• Investigate issues related to robotics hardware, wiring, and software using Python, SQL, and Linux.
• Develop documentation and instructions for use and common repairs.
• Provide maintenance mentorship to customers via phone, video, and Slack.

Skills

Customer service

Robotics hardware

ZenDesk

Linux basics

SQLite3

Python

Jira

Confluence

Git

High school diploma

Education

High School Diploma or equivalent

Tools

Jira

Confluence

Git

Job description

eBay is seeking a Robotics Support Analyst to join the Roca Robotics team in Longmont, CO. You will provide frontline technical support for the Roca Sorter hardware and software, ensuring maximum uptime through chat, email, phone, and video calls.

You will troubleshoot robotics hardware, wiring, and software issues using Python, SQL, and Linux; develop user documentation; and occasionally travel to customer sites to repair machines. Remote work is not specified here.