Robotics Solutions Consultant (Technical Services)

AutoStore System, Inc; Salem, Northern (NH, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

HSA with company contribution

Paid time off + 12 holidays

401(k) with employer match

Educational assistance and mentorship

Job summary

AutoStore is hiring a Professional Services Associate to help transform how leading companies store and move inventory through robotics, software, and automation. You will act as a trusted technical advisor to strategic partners, diagnosing issues and guiding effective resolutions.

This role intersects robotics, software, controls, mechanical systems, and customer success, collaborating with internal and external experts to drive long-term success.

Qualifications

• Bachelor's degree in Mechanical, Electrical or Mechatronics Engineering.
• 0-2 years of experience in a technical role.
• Strong technical and root-cause analysis foundation.
• Willingness to travel to customer and partner locations.

Responsibilities

• Serve as technical point of contact for partner organizations and act as trusted consultant.
• Diagnose complex technical issues, identify root causes, and guide resolutions.
• Participate in technical design reviews and strategic business discussions with partners.
• Identify risks and opportunities to improve product utilization before they affect operations.
• Develop deep expertise across AutoStore robotics, software, electrical, mechanical, and control systems.
• Collaborate with R&D, Product Management, Support, Service, and Sales to reflect needs in product improvements.
• Deliver technical training and knowledge-sharing sessions.
• Travel to customer and partner sites to assist with high-priority challenges and escalations.
• Lead annual service and performance reviews.

Skills

0-2 years experience

Root-cause analysis

Willingness to travel

Education

Bachelor's degree in Mechanical, Electrical or Mechatronics Engineering

Job description

AutoStore is hiring a Professional Services Associate to help transform how leading companies store and move inventory through robotics, software, and automation. You will act as a trusted technical advisor to strategic partners, diagnosing issues and guiding effective resolutions.

This role intersects robotics, software, controls, mechanical systems, and customer success, collaborating with internal and external experts to drive long-term success.