Professional Services Associate

AutoStore™; Salem (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health Savings Account

Paid time off

Parental leave

401(k) with match

Educational assistance

Mentorship program

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

AutoStore is hiring a Professional Services Associate to act as a trusted technical advisor for strategic partners, focusing on robotics, software and automation to optimize inventory storage and movement. You will diagnose complex issues, guide customers to solutions, and collaborate with R&D, Product, Support, Service and Sales to improve products.

The role offers exposure to robotics, controls, and software across customer sites, with travel as needed and a strong emphasis on customer success

Qualifications

• Bachelor's degree in Mechanical, Electrical, Mechatronics or related technical discipline.
• 0-2 years of experience in a technical role.
• Strong technical and root-cause analysis foundation.
• Willingness to travel to customer/partner sites as needed.

Responsibilities

• Serve as technical point of contact for partner organizations and act as trusted consultant on AutoStore solutions.
• Diagnose complex technical issues, identify root causes, and guide partners toward solutions.
• Participate in design reviews, operations discussions, and strategic business conversations with partners and customers.
• Identify risks, maintenance needs and opportunities for improved product utilization.
• Develop deep expertise across AutoStore robotics, software, electrical, mechanical, and control systems.

Education

Bachelor's degree in Engineering

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.

AutoStore – moving things forward.

The Role:

AutoStore is hiring a Professional Services Associate to help us transform the way the world's leading companies store and move inventory through innovative robotics, software, and automation technologies. As a Professional Services Associate, you will serve as a trusted technical advisor to our strategic partners, helping them maximize the value of highly advanced automated storage and retrieval systems.

This role is ideal for aspiring engineers who want to work on technical problems while driving high impact value for customers. In this role you'll work at the intersection of robotics, software, controls, mechanical systems, and customer success. You'll collaborate with internal partners, external partners, technical experts, and R&D teams to drive long-term success.

Key Tasks And Responsibilities

• Learn to act as the technical point of contact for assigned partner organizations, building strong relationships and serving as a trusted consultant on AutoStore solutions.
• Leverage engineering expertise to diagnose complex technical issues, identify root causes, and guide partners toward effective resolutions.
• Participate in technical design reviews, operational discussions, and strategic business conversations with partners and customers.
• Proactively identify risks, maintenance needs, and opportunities for improved product utilization before they impact operations.
• Develop deep expertise across AutoStore's robotic, software, electrical, mechanical, and control system technologies.
• Work closely with R&D, Product Management, Support, Service, and Sales teams to ensure customer and partner needs are reflected in future product improvements.
• Deliver technical training and knowledge-sharing sessions.
• Travel to customer and partner sites when required to assist with high-priority technical challenges and escalations.
• Lead annual service and performance reviews, assessing system performance, partner capabilities, and growth opportunities.

Key Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, or a related technical discipline.
• 0-2 years of experience in a technical role
• Strong technical and root-cause analysis foundation.
• Willingness to travel to customer, partner, and AutoStore locations as needed.

We Offer

AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.