Professional Services Associate

AutoStore System, Inc; Salem, Northern (NH, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

HSA with company contribution

Paid time off + 12 holidays

401(k) with employer match

Educational assistance and mentorship

Job summary

AutoStore is hiring a Professional Services Associate to help transform how leading companies store and move inventory through robotics, software, and automation. You will act as a trusted technical advisor to strategic partners, diagnosing issues and guiding effective resolutions.

This role intersects robotics, software, controls, mechanical systems, and customer success, collaborating with internal and external experts to drive long-term success.

Qualifications

• Bachelor's degree in Mechanical, Electrical or Mechatronics Engineering.
• 0-2 years of experience in a technical role.
• Strong technical and root-cause analysis foundation.
• Willingness to travel to customer and partner locations.

Responsibilities

• Serve as technical point of contact for partner organizations and act as trusted consultant.
• Diagnose complex technical issues, identify root causes, and guide resolutions.
• Participate in technical design reviews and strategic business discussions with partners.
• Identify risks and opportunities to improve product utilization before they affect operations.
• Develop deep expertise across AutoStore robotics, software, electrical, mechanical, and control systems.
• Collaborate with R&D, Product Management, Support, Service, and Sales to reflect needs in product improvements.
• Deliver technical training and knowledge-sharing sessions.
• Travel to customer and partner sites to assist with high-priority challenges and escalations.
• Lead annual service and performance reviews.

Skills

0-2 years experience

Root-cause analysis

Willingness to travel

Education

Bachelor's degree in Mechanical, Electrical or Mechatronics Engineering

Job description

Company Overview

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore – moving things forward.

The Role

AutoStore is hiring a Professional Services Associate to help us transform the way the world's leading companies store and move inventory through innovative robotics, software, and automation technologies. As a Professional Services Associate, you will serve as a trusted technical advisor to our strategic partners, helping them maximize the value of highly advanced automated storage and retrieval systems. This role is ideal for aspiring engineers who want to work on technical problems while driving high impact value for customers. In this role you'll work at the intersection of robotics, software, controls, mechanical systems, and customer success. You'll collaborate with internal partners, external partners, technical experts, and R&D teams to drive long‑term success.

Key Tasks and Responsibilities

• Learn to act as the technical point of contact for assigned partner organizations, building strong relationships and serving as a trusted consultant on AutoStore solutions.
• Leverage engineering expertise to diagnose complex technical issues, identify root causes, and guide partners toward effective resolutions.
• Participate in technical design reviews, operational discussions, and strategic business conversations with partners and customers.
• Proactively identify risks, maintenance needs, and opportunities for improved product utilization before they impact operations.
• Develop deep expertise across AutoStore's robotic, software, electrical, mechanical, and control system technologies.
• Work closely with R&D, Product Management, Support, Service, and Sales teams to ensure customer and partner needs are reflected in future product improvements.
• Deliver technical training and knowledge‑sharing sessions.
• Travel to customer and partner sites when required to assist with high‑priority technical challenges and escalations.
• Lead annual service and performance reviews, assessing system performance, partner capabilities, and growth opportunities.

Key Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, or a related technical discipline.
• 0-2 years of experience in a technical role
• Strong technical and root-cause analysis foundation.
• Willingness to travel to customer, partner, and AutoStore locations as needed.

We Offer

AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

Equal Opportunity Employer

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We do not accept open applications.

We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all applicants.

Our Culture

AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order‑fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers. AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking for talent that share our values and curiosity for new technology and development.