Technical Account Manager

AutoStore System Inc.; Salem (NH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contribution

Paid time off & holidays

401(k) with match

Job summary

AutoStore is seeking a Technical Account Manager to manage partner relationships and ensure successful adoption of AutoStore solutions. You will engage with partners in technical and business discussions, document resolutions, and travel for on-site support as needed.

Expect collaboration with Sales, R&D, and other teams to ensure service readiness, plus involvement in Academy training and yearly reviews with partners.

Qualifications

• 3+ years in hands-on mechanical/electrical role.
• 1+ years in customer-facing technical role.
• Strong communication with diverse audiences.
• Customer- and partner-centric approach.
• Analytical mindset and attention to detail.
• Willingness to travel to AutoStore or partner sites.
• Bachelor degree in Mechanical/Electrical/Mechatronics.

Responsibilities

• Communicate with assigned partner organizations to build relationships and ensure success with AutoStore products.
• Conduct case reviews and communicate status with internal and external partners.
• Participate in technical and business meetings with customers/partners and be a problem solver.
• Create documentation to speed future issue resolution.
• Become an expert on AutoStore’s technology to drive value for partners and customers.
• Run regular meetings, monitor system performance, and inform about issues and solutions.
• Travel on-site to assist partners with high-level technical issues.
• Establish trusted relationships with key stakeholders.
• Collaborate with Sales, R&D and other departments to ensure service readiness.
• Deliver training per The AutoStore Academy.
• Review partners and maintenance to ensure high product utilization and low incidents.
• Conduct yearly service reviews with partner progress reports.

Skills

Communication skills

Customer focus

Analytical mindset

Willing to travel

Education

Bachelors in ME/EE/Mechatronics

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore – moving things forward.

Technical Account Manager

As a Technical Account Manager, you will be part of the Technical Account Management team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network. This role requires a seasoned professional with a highly technical background and a focus on building and maintaining strong Partner relationships.

Key Tasks and Responsibilities

• Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced.
• Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners.
• Participate in both technically focused and business outcome focused meetings with customers/partners, and be viewed as a problem solver by those organizations.
• Create documentation around how to solve issues that are experienced, in order to speed future resolution of similar issues.
• Become an expert on all aspects of AutoStore’s technology and products, and utilize that expertise to drive value for partners and customers.
• Run regular meetings, monitor system performance, and inform partners about appropriate identified issues and recommend solutions.
• Travel on-site to assist partners with high-level technical issues.
• Establish and maintain a trusted relationship with key stakeholders internally and externally.
• Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department.
• Engage in training delivery in line with The AutoStore Academy.
• Proactively review partners, issues, and maintenance to ensure a high standard of product utilization and a low level of incidents.
• Conduct yearly service reviews to share a partner progress report, understand needs, capabilities and growth.

Key Qualifications

• 3+ years of experience working in a hands on mechanical/electrical role required.
• 1+ years of experience in a customer facing technical role.
• Strong communication skills with an ability to conduct both technical and business conversations with different audiences.
• Must have a customer and partner centric approach.
• An analytical approach and attention to detail is a must.
• Able to travel to AutoStore or Partner/Customer locations as necessary.
• Bachelor's in Mechanical Engineering, Electrical Engineering, or Mechatronics required.

We Offer

• Comprehensive Medical, Dental, and Vision plans.
• Health Savings Account (HSA) with a company contribution.
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents.
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution.
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders.
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

Equal Opportunity Employer

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Recruitment Agencies

AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates. We focus on finding the right talent and have designed our process to reduce biases and have a good candidate experience. For that reason, we are not accepting open applications, but encourage you to set up a job alert on our recruitment page to be notified when the next opportunity arises within your field of interest. Try our brand new AutoStore Pathfinder! Here you will be able to take a short questionnaire and read about where in our organization your skillset and personality can be a fit.

AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers.