Robotics Product Manager & GTM Strategist

Reward AI; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Reward AI, based in San Francisco, seeks a versatile professional to lead go-to-market efforts and provide hands-on customer support across customers through pilots and ongoing use. You will help shape how we present capabilities, identify valuable applications, and ensure customer needs are translated into actionable product requirements.

This role connects product direction with real-world feedback, enabling the team to focus on work delivering meaningful customer value and scalable adoption

Qualifications

• Experience in product management, go-to-market strategy, customer success, or technical support.
• Strong communication skills and ability to explain technical capabilities clearly.
• Practical approach to customer discovery and prioritization.
• Comfort working with technical teams in AI/robotics contexts.
• Willingness to switch between strategy and day-to-day customer support as needed.

Responsibilities

• Develop and refine go-to-market strategy, including target customers, use cases, positioning, and launch priorities.
• Talk with prospective and existing customers to understand workflows, needs, and success measures.
• Coordinate product demonstrations, onboarding, and pilots with research and engineering teammates.
• Support customers by answering questions, documenting issues, coordinating technical follow-up, and improving guides and support materials.
• Turn customer feedback and pilot results into clear product requirements and recommendations for what to build next.

Skills

Product management

Go-to-market strategy

Customer success

Technical support

Communication

Job description

Reward AI, based in San Francisco, seeks a versatile professional to lead go-to-market efforts and provide hands-on customer support across customers through pilots and ongoing use. You will help shape how we present capabilities, identify valuable applications, and ensure customer needs are translated into actionable product requirements.

This role connects product direction with real-world feedback, enabling the team to focus on work delivering meaningful customer value and scalable adoption