Robotics Parts Support Specialist

TEKsystems; Hoffman Estates (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Excellent career growth

Internal advancement opportunities

Generous PTO offerings

Benefits package available on hire

Job summary

TEKsystems is seeking a Parts Customer Service Representative (Robotics Aftermarket Parts) in Hoffman Estates, IL. The role focuses on facilitating communication between customers and the robotics customer service team, providing technical information, pricing, availability, and order processing assistance.

The majority of work is via email, chat, and phone, with regular onsite attendance in Hoffman Estates, IL.

Qualifications

• Strong customer service experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with order processing and customer inquiries.
• Ability to interpret technical parts manuals and documentation.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Identify customer needs and product requirements
• Research and verify part numbers
• Confirm inventory availability and delivery schedules
• Prepare and provide customer quotations
• Enter and process customer orders
• Track orders through fulfillment
• Follow up regarding deliveries and invoices
• Process returns, warranty claims, and customer credits
• Provide order status updates

Skills

Customer service

Communication skills

Multitasking

Order processing

Technical manuals

Attention to detail

Problem solving

Tools

Microsoft Office

Business systems

Job description

TEKsystems is seeking a Parts Customer Service Representative (Robotics Aftermarket Parts) in Hoffman Estates, IL. The role focuses on facilitating communication between customers and the robotics customer service team, providing technical information, pricing, availability, and order processing assistance.

The majority of work is via email, chat, and phone, with regular onsite attendance in Hoffman Estates, IL.