Email Support | Robot Parts Specialist

TEKsystems; Hoffman Estates (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Excellent career growth

Internal advancement opportunities

Generous PTO offerings

Benefits package available on hire

Job summary

TEKsystems is seeking a Parts Customer Service Representative (Robotics Aftermarket Parts) in Hoffman Estates, IL. The role focuses on facilitating communication between customers and the robotics customer service team, providing technical information, pricing, availability, and order processing assistance.

The majority of work is via email, chat, and phone, with regular onsite attendance in Hoffman Estates, IL.

Qualifications

• Strong customer service experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with order processing and customer inquiries.
• Ability to interpret technical parts manuals and documentation.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Identify customer needs and product requirements
• Research and verify part numbers
• Confirm inventory availability and delivery schedules
• Prepare and provide customer quotations
• Enter and process customer orders
• Track orders through fulfillment
• Follow up regarding deliveries and invoices
• Process returns, warranty claims, and customer credits
• Provide order status updates

Skills

Customer service

Communication skills

Multitasking

Order processing

Technical manuals

Attention to detail

Problem solving

Tools

Microsoft Office

Business systems

Job description

Parts Customer Service Representative (Robotics Aftermarket Parts) *Location: Hoffman Estates, IL* *Pay:* $24-25/hr

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems? Join a leading global automation and robotics organization supporting some of the world's most recognized manufacturers.

This role serves as a key point of contact for customers purchasing aftermarket spare and replacement parts for industrial robotic systems.

This is an excellent opportunity to build a long-term career with a growing organization known for internal advancement opportunities, strong benefits, and employee development.

*Communication Environment*

This is a high-volume customer service role requiring strong organizational and communication skills.

Typical workload includes:

• Approximately *100 emails per day*
• Approximately *10 to 15 phone calls per day*
• Heavy use of email and chat communication
• Phone calls take priority, though email is the primary communication channel

Position Overview

The Parts Customer Service Representative is responsible for facilitating efficient communication between customers and the robotics customer service team regarding aftermarket parts purchases. This role supports customers by providing technical information, pricing, availability, delivery timelines, and order processing assistance.

The majority of work is conducted through *email, chat, and phone communication*, with regular onsite attendance required at the Rochester Hills, Michigan location.

Schedule First 6 Months (Training Period)

• Monday through Friday
• 8:00 AM to 5:00 PM

After Training (Approx. 6 Months)

• Monday through Friday
• 9:00 AM to 6:00 PM
• Up to 5 hours of overtime available and expected weekly

Shift Bidding Opportunities (After 9 Months)

• 7:00 AM to 4:00 PM
• 8:00 AM to 5:00 PM

Employees may also remain on the 9:00 AM to 6:00 PM schedule.

*Schedules are typically developed 3 to 4 months in advance*, allowing employees to effectively plan personal commitments.

On-Call Rotation After approximately 9 months, employees will participate in a rotating remote on-call support schedule.

What to Expect:

• Approximately 4 weeks per year on rotation
• Remote work during assigned on-call weeks
• Monday through Monday coverage
• Typical schedule: 7:00 AM to 4:00 PM
• Average workload: 50 to 55 hours per week during on-call periods
• Includes paid on-call compensation

Daily Responsibilities Customer Support & Order Management

• Identify customer needs and product requirements
• Research and verify part numbers
• Confirm inventory availability and delivery schedules
• Prepare and provide customer quotations
• Enter and process customer orders
• Track orders through fulfillment
• Follow up regarding deliveries and invoices
• Process returns, warranty claims, and customer credits
• Provide order status updates

Customer Communication

• Deliver professional, responsive customer service
• Handle inbound and outbound customer inquiries
• Respond promptly to callback requests
• Communicate critical information clearly and accurately
• Follow established call center procedures
• Maintain a positive and customer-focused approach

Cross-Functional Collaboration

• Work closely with Finance, Purchasing, Inventory Planning, Logistics, Sales, Service, Technical Support, Training, Inventory Control, Traffic, and Warehousing teams
• Gather technical information to help customers identify the correct replacement parts
• Support teammates and provide backup coverage as needed

Qualifications Successful candidates will have:

• Strong customer service experience
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with order processing and customer inquiries
• Ability to interpret technical parts manuals and documentation
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office and business systems

Experience supporting industrial, manufacturing, automotive, technical, or parts-related customers is a plus.

Why Join Us?

• Excellent career growth and internal advancement opportunities
• Many employees move into other departments and specialized roles
• Outstanding benefits package available upon hire
• Generous PTO offerings
• Flexible scheduling opportunities as tenure increases
• Opportunity to support major manufacturing and automotive customers
• Stable, growing business with ongoing hiring due to expansion and internal promotions

Additional Requirements

• Pre-employment 5-panel drug screening required
• 7-year bg check required

Job Type & Location

This is a Contract to Hire position based out of Hoffman Estates, IL.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hoffman Estates,IL.

Application Deadline

This position is anticipated to close on Aug 20, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.