Robotics Parts Support Specialist

TEKsystems; Hoffman Estates (IL); On-site; USD 33,000 - 34,000; Full time

Job summary

TEKsystems in Hoffman Estates, IL seeks a Parts Customer Service Representative for robotics aftermarket parts. This onsite role handles high-volume customer inquiries via email, chat and phone, guides customers on part numbers, pricing, availability, and order processing, and collaborates with multiple internal teams to ensure timely deliveries.

The position includes a dynamic schedule with training, overtime opportunities, and potential for advancement within a growing automation organization.

Qualifications

• Strong customer service experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with order processing and customer inquiries.
• Ability to interpret technical parts manuals and documentation.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and business systems.
• Experience supporting industrial, manufacturing, automotive, technical, or parts-related customers is a plus.

Responsibilities

• Identify customer needs and product requirements
• Research and verify part numbers
• Confirm inventory availability and delivery schedules
• Prepare and provide customer quotations
• Enter and process customer orders
• Track orders through fulfillment
• Follow up regarding deliveries and invoices
• Process returns, warranty claims, and customer credits
• Provide order status updates

Skills

Customer service

Verbal and written communication

Multitasking

Microsoft Office

Tools

Order processing systems

Job description

TEKsystems in Hoffman Estates, IL seeks a Parts Customer Service Representative for robotics aftermarket parts. This onsite role handles high-volume customer inquiries via email, chat and phone, guides customers on part numbers, pricing, availability, and order processing, and collaborates with multiple internal teams to ensure timely deliveries.

The position includes a dynamic schedule with training, overtime opportunities, and potential for advancement within a growing automation organization.