Robotics Key Account Manager – Logistics

Jobtailor; Massachusetts; On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor seeks a seasoned Global Account Manager to lead a major logistics-facing account with a global scope. You will shape strategy to grow share-of-wallet, profitability, and customer satisfaction while coordinating with cross-functional teams across engineering, product, and sales.

You will develop and maintain relationships with executive buyers, translate complex requirements into turnkey robotics solutions, and manage long-range plans and performance tracking.

Qualifications

• Bachelor's degree required.
• 12+ years of commercial experience in Account Management and Key Account Management roles.
• Strong robotics knowledge in consumer/industrial manufacturing environments.

Responsibilities

• Drive profitable business-line sales growth at a major logistics-facing global key account.
• Develop and manage the global account strategy focused on share-of-wallet growth, profitability, and customer satisfaction.
• Coordinate sales activities and resolve specific customer issues.
• Establish and maintain the global offering covering robots, robot accessories, function packages, robot cells, and turnkey solutions.
• Balance near-term targets with a five-year strategic plan.
• Create a detailed global account plan and tracking system across levels.

Skills

Account Management

Key Account Management

Robotics Knowledge

Sales Strategy Development

Problem Resolution

Education

Bachelor's Degree

Job description

• Drive profitable business-line sales growth at a major logistics-facing global key account
• Develop, implement, and manage the global account strategy focused on share-of-wallet growth, profitability, and customer satisfaction
• Coordinate sales activities and manage resolution of specific customer issues
• Establish and maintain the global offering covering robots, robot accessories, function packages, robot cells, and full turnkey solutions
• Balance near-term forecasting and targets with a longer-term five-year strategic plan
• Create a detailed global account plan and implement a tracking system across LBL and BL levels
• Develop a player map and connect key-account and ABB RARO executives regularly to develop business relationships
• Serve as the global representative to principal account decision-makers at executive offices and principal factory locations
• Coordinate with local sales representatives, engineering, and product organizations

Requirements

• Bachelor’s degree
• 12+ years of commercial experience in Account Management and Key Account Management roles
• Strong preference for first-hand knowledge of robotics in the Consumer Segment global manufacturing environment
• Strong technical background in robotics or advanced mechatronics systems
• Desired knowledge of Perception AI and Physical AI
• Strong familiarity with logistics and CPG operations
• Experience dealing with complex decision-making units within large global customer organizations and highly matrixed internal organizations
• Experience with sales, problem resolution, negotiation, and relationship building
• Excellent problem-solving, communication, and program-management skills
• Willingness to travel up to 35% domestically and internationally
• Fluent spoken English
• Must be located near a major metropolitan airport

Core Competencies

Demonstrates expertise in Account Management and Key Account Management with a strong technical background in Robotics and Advanced Mechatronics Systems. Proven ability to develop and implement global account strategies that drive sales growth and enhance customer satisfaction.

Highest-signal resume keywords

• Account Management
• Key Account Management
• Robotics Knowledge
• Sales Strategy Development
• Problem Resolution

ATS Optimization Keywords

Hard Skills

• Robotics
• Advanced Mechatronics Systems
• Perception AI
• Physical AI
• Sales
• Negotiation
• Program Management

Soft Skills

• Communication
• Problem-Solving
• Relationship Building

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Logistics
• Consumer Segment
• Global Manufacturing
• CPG Operations
• Complex Decision-Making Units