Robotics Key Account Manager - Logistics

BlackBerry Inc.; Burlington (MA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work options

Hybrid work options

Travel opportunities up to 35%

Job summary

ABB is seeking a seasoned Global Account Manager to drive profitable growth for a major logistics-focused Key Account. You will develop and execute a Global Account Plan, coordinate cross-functional teams, and sustain relationships with senior executives across locations worldwide.

The role requires 12+ years in account management, strong robotics knowledge, and the ability to navigate a matrixed organization. Remote and Hybrid options are available for the right candidate.

Qualifications

• 12+ years in Account Management / Key Account Management roles.
• Strong technical background in robotics or mechatronics is preferred.
• AI knowledge (Perception AI, Physical AI) is desirable.
• Experience with customers, sales, problem resolution, negotiation and relationship building.
• Willingness to travel up to 35% domestically and internationally.

Responsibilities

• Create and implement a detailed Global Account Plan and tracking system.
• Establish and maintain global offering for the Global Key Account.
• Forecast near-term targets and develop a 5-year strategic plan.
• Connect ABB RARO executives with Key Account leaders and field teams.
• Represent the global account with principal decision makers at executive level.

Skills

Account Management

Global Key Accounts

Problem Solving

Communication

Program Management

Travel Readiness

Education

Bachelor's degree

Tools

CRM tools

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.This Position reports to:Segment Manager-Consumer Industries USAIn this role, you will drive profitable business line sales growth at a major logistics facing Key Account globally. You will also develop, implement and manage the Global Account strategy focused on share of wallet growth, profitability and customer satisfaction, while coordinating the sales activities and manage resolution of specific customer issues.Establish and maintain global offering (Robots, Robots Accessories, Function Packages, Robot Cells, Full Turn-key Solutions from Global Solution Centers GSC) for the Global Key Account balance near term forecasting and targets with longer term 5-year Strategic Plan.Create a detailed Global Account Plan and implement a tracking system to chart progress for the different activities, at LBL and BL level.Develop a Player Map and implement a program to connect the Key Account and ABB RARO executives on a regular basis in order to further develop business and relationships, as well as the local sales representatives.Be the global representative facing the Key Account with the principal account decision makers at both the executive office and principle factory locations.Required QualificationsBachelor’s degree with 12+ years of commercial experience in Account Management and Key Account Management roles; strong preference will be given to candidates with first-hand knowledge of robotics in the Consumer Segment global manufacturing environment.Desired QualificationsStrong technical background in robotics or advanced mechatronics systems.Desired AI Knowledge (Perception AI, Physical AI).Strong familiarity with logistics and CPG operationsSeasoned commercial campaigner in dealing with complex decision-making units within large global customer organizations and from within a highly matrixed internal organization.Experience with customers, including sales, problem resolution, negotiation skills, and relationship building.Excellent problem solving, communication and program management skills to be the conduit between customer, engineering and product organizationsWillingness to travel up to 35% domestic and international locationsRequired English fluent speaking personRemote and Hybrid options are available for the right candidate. Must be located near a major metropolitan airportWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.