Robotics Key Account Manager - Logistics

ABB Inc.; Massachusetts; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote options

Hybrid options

Travel opportunities

Job summary

ABB Inc. is seeking a Senior Global Key Account Manager for its Consumer Industries segment in the USA.

You will drive profitable growth for a major logistics-focused Global Key Account, shaping the Global Account strategy, share of wallet, profitability, and customer satisfaction while coordinating sales activities and resolving specific customer issues. The role requires strong leadership, robotics domain understanding, and the ability to navigate a highly matrixed organization.

Qualifications

• Bachelor's degree with 12+ years of commercial experience in Account Management and Key Account Management roles.
• First-hand knowledge of robotics in the Consumer Segment global manufacturing environment is a plus.
• Willingness to travel up to 35% domestically and internationally.

Responsibilities

• Establish and maintain global offering for the Global Key Account (Robots, Accessories, Function Packages, Robot Cells, turnkey solutions).
• Create a detailed Global Account Plan and tracking system across LBL and BL levels.
• Develop a Player Map and connect ABB RARO executives with the Key Account to grow business and relationships, including local sales teams.
• Be the global representative facing the Key Account with principal decision makers at executive offices and factories.

Skills

Account Management

Key Account Management

Robotics knowledge

Sales strategy

Relationship building

Education

Bachelor's degree

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Segment Manager-Consumer Industries USA

In this role, you will drive profitable business line sales growth at a major logistics facing Key Account globally. You will also develop, implement and manage the Global Account strategy focused on share of wallet growth, profitability and customer satisfaction, while coordinating the sales activities and manage resolution of specific customer issues.

• Establish and maintain global offering (Robots, Robots Accessories, Function Packages, Robot Cells, Full Turn-key Solutions from Global Solution Centers GSC) for the Global Key Account balance near term forecasting and targets with longer term 5-year Strategic Plan.
• Create a detailed Global Account Plan and implement a tracking system to chart progress for the different activities, at LBLand BL level.
• Develop aPlayer Map and implement a program to connect the Key Account and ABB RARO executives on a regular basis in order to further develop business and relationships, as well as the local sales representatives.
• Be the global representative facing the Key Account with the principal account decision makers at both the executive office and principle factory locations.

Required Qualifications

• Bachelor's degree with 12+ years of commercial experience in Account Management and Key Account Management roles; strong preference will be given to candidates with first‑hand knowledge of robotics in the Consumer Segment global manufacturing environment.

Desired Qualifications

• Strong technical background in robotics or advanced mechatronics systems.
• Desired AI Knowledge (Perception AI, Physical AI).
• Strong familiarity with logistics and CPG operations
• Seasoned commercial campaigner in dealing with complex decision‑making units within large global customer organizations and from within a highly matrixed internal organization.
• Experience with customers, including sales, problem resolution, negotiation skills, and relationship building.
• Excellent problem solving, communication and program management skills to be the conduit between customer, engineering and product organizations
• Willingness to travel up to 35% domestic and international locations
• Required English fluent speaking person
• Remote and Hybrid options are available for the right candidate. Must be located near a major metropolitan airport

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