Robotics field technician/On-site service technician [York, PA]

Brightpick; York (York County); On-site; USD 55,000 - 90,000; Full time

Job summary

Brightpick is seeking a Robotics Field Technician to support automation deployments at client sites across North America. You will help commission the Brightpick solution, troubleshoot electromechanical systems, and train end users on-site.

You will engage with customers, document issues, and collaborate with internal teams to ensure operational excellence. The role requires hands-on technical aptitude, travel readiness, and clear communication across stakeholders.

Qualifications

• Proven hands-on robotics/mechatronics experience in field service or demonstration roles.
• Basic PLC and robot programming fundamentals.
• Familiarity with electrical testing tools and calibration.
• Know-how of networking basics (routers, switches, wifi) helpful.
• Ability to document work and train customers effectively.
• Willingness to travel up to 30% in North America and occasional overseas.

Responsibilities

• Interact with customers to troubleshoot and resolve issues on-site.
• Provide L1 technical support and coordinate with L2/L3 teams for complex problems.
• Communicate clearly with customer teams and document concerns and resolutions.
• Maintain up-to-date project documentation, bug reports, and improvement ideas.
• Collaborate with SMEs to deliver in-person training at client sites.
• Represent Brightpick at HQ events or trade shows when required.

Skills

Robotics knowledge

Mechatronics troubleshooting

Basic robot programming

PLC programming

Electrical test equipment

Networking concepts

Documentation

Training delivery

Field service experience

Travel coordination

Tools

Jira

Google Workspace

Job description

Solving the most impactful problems in eCommerce, Brightpick is one of the fastest growing businesses in Central Europe expanding to North America. We leverage deep expertise in 3D vision with advanced AI algorithms, state-of-the-art mobile robotics, and intuitive optimization and orchestration software to fully automate a warehouse. If you want to work at a company that is using some of the most advanced technologies to solve the biggest challenges in the fastest growing markets, Brightpick is the right place for you.

Visit us at www.brightpick.ai

About the position

Brightpick is looking for a Robotics Field Technician to master a new set of tools (the Brightpick solution) and be a resource for automation commissioning, mechatronics troubleshooting, and client training. Flexibility, communication, initiative and hands‑on engagement will be key as we deploy fleets of robots in our rapidly‑growing startup environment. If you’re interested in automation, robots, 3D vision sensors, AMRs, point clouds, IOT, etc… read on.

Responsibilities

• Client Obsession - Client trust and goodwill is earned in each interaction and this role will interact with the customer very frequently in the field. Perform troubleshooting and root cause analysis, then drive customer issues to resolution. Enable effective collaboration, manage client relationships at the end‑user level, and ensure smooth operation of the Brightpick solution on‑site.
• Provide technical L1 support for production issues related to the Brightpick solution and collaborate with L2 and L3 support teams to resolve complex technical issues.
• Communicate effectively with customers and their operational team representatives to understand and address their technical concerns.
• Maintain accurate and up‑to‑date documentation for daily operations related to all activities specific to the project, including reporting bugs, issues, and suggesting improvements for user satisfaction.
• Initiative - Respond to client issues with urgency, prioritize based on severity, and relentlessly pursue all avenues and resources to minimize impact. Explore and propose next steps after identifying a tension/risk/issue; proactively share the context, data and history to accelerate resolution. Work with colleagues remotely and in‑person to solve problems, both in‑the‑moment and for the long term.
• Training - Collaborate with SMEs to master the training curriculum and address any content gaps. Deliver in‑person training to end‑users at client installations and provide feedback to continuously improve our training program. Continuously seek deeper knowledge of our product and mastery of current features to a level where you can confidently teach others.
• Internal Support - Client installations will be the priority but this role will also support internal projects, e.g. preparing and demonstrating the system for potential clients at our HQ or at trade shows. Need to have the presence to demonstrate our solution to potential clients with confidence.

Skills/Knowledge/Experience

• Baseline robotics and mechatronics knowledge; hands‑on experience in a technical support role or demonstration of technical aptitude.
• Basic robot and PLC programming experience.
• Familiarity with mechanical tools, meters and electrical test equipment.
• Cursory knowledge of networking and automation communication network topologies, such as routers, access points, switches and servers.
• Troubleshooting or providing remote troubleshooting support for electro‑mechanical systems.
• Basic comfort with tools and terms like machine learning, AI, vision sensors, structured light, PLC, LIDAR, 6‑axis robots, AMR, I/O, 3PL, point cloud, waypoint, Agile, Lean, 5S, Jira, bonus points if you actually read this whole list, Google Workspace, e‑commerce, FMS.
• Experience in a similar technical role; experience with warehouse operation/logistic functions/3PL industry preferred.
• Willingness to travel up to 30% of the time; mostly in North America, with occasional travel overseas.

Full‑time position with rotating shifts, including weekends. Working days vary according to the shift schedule.

Final compensation will be based on your experience, skills, and overall fit for the role.