Robotics Field Service Engineer - On-Site Tech

THINK Surgical; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

THINK Surgical is looking for a Technical Field Service Representative (TFSTR) based in the Northeast Region of the United States. The role involves on-site installation, troubleshooting, and repair of products, ensuring customer satisfaction and system performance.

The ideal candidate will have an AS degree and 3-5 years of field service experience, with proficiency in system electronics and customer relations. The position also requires significant travel, up to 80%.

Qualifications

• 3-5 years hands-on field service experience.
• Demonstrated competency & high level of understanding of system electronics, MSDOS, and Linux.
• Excellent customer relations, listening, and organizational skills.

Responsibilities

• Conduct on-site product installation and execute testing procedures.
• Isolate equipment malfunctions and take corrective action.
• Provide HW/SW technical engineering support via telephone and at customer sites.

Skills

Field service experience

Customer relations

Technical troubleshooting

System electronics

Education

AS degree in a technical field

Tools

MS Office

Digital millimeter oscilloscopes

Job description

THINK Surgical is looking for a Technical Field Service Representative (TFSTR) based in the Northeast Region of the United States. The role involves on-site installation, troubleshooting, and repair of products, ensuring customer satisfaction and system performance.

The ideal candidate will have an AS degree and 3-5 years of field service experience, with proficiency in system electronics and customer relations. The position also requires significant travel, up to 80%.