Robotics Field Service Engineer

Dexterity, Inc.; Redwood City (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

Dexterity, Inc. in Redwood City, CA is seeking a Product Support Engineer to ensure reliable operation of Mech systems at customer sites, bridging hardware, systems integration, and field operations.

You will lead on-site investigations, coordinate fixes, manage warranty, spares, and retrofits, and collaborate with Applications Support and HQ Engineering to deliver durable field solutions.

Qualifications

• Bachelor's degree required in mechanical, electrical, mechatronics, or related field.
• 3+ years in field service, product support, or hardware debugging in robotics or automation.
• Ability to work on-site at customer sites and travel as needed.

Responsibilities

• Serve as field technical lead for Mech product deployments and steady-state operations.
• Own root-cause analysis of hardware and system issues using field diagnostics, logs, and hands-on testing.
• Collaborate with Applications Support to investigate application issues related to hardware triggers or sensor data.
• Maintain accurate site-level spares, log part replacements, and manage warranty workflows and RMAs.
• Document issue trends and create feedback loops to improve future design and serviceability.
• Train field personnel and integrators on proper hardware handling, calibration, and troubleshooting techniques.

Skills

Field troubleshooting

Robotics systems

Linux basics

Python/SQL basics

Communication

Education

Bachelor's degree in Mechanical, Electrical, Mechatronics, or related field

Tools

Jira

Zendesk

Knowledge bases

Grafana

Kibana

Foxglove

ArgoCD

Job description

Dexterity, Inc. in Redwood City, CA is seeking a Product Support Engineer to ensure reliable operation of Mech systems at customer sites, bridging hardware, systems integration, and field operations.

You will lead on-site investigations, coordinate fixes, manage warranty, spares, and retrofits, and collaborate with Applications Support and HQ Engineering to deliver durable field solutions.