Robotics Field Engineer: RCA & Deployment Expert

Amazon; Austin (TX); Presencial; USD 99.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Descripción de la vacante

Amazon RIVR is seeking a Robotics Field Engineer to bridge advanced robotics tech with real-world deployment. You will act as Tier 2 technical support, interface with Amazon teams for complex field issues, and perform Root Cause Analysis on hardware and software failures in live environments.

You will contribute operational insights to QA, helping shape test cases and field-ready software. Join a team delivering safe, scalable robotic last-mile delivery at multiple sites.

Formación

• Experience automating, deploying, and supporting infrastructure.
• Experience in modern programming languages (Python, Ruby, Golang, Java, C++, C#, or Rust).
• Experience in a Linux/Unix environment.
• 1+ year in robotics system components or electromechanical controls.
• Familiarity with ROS2 or similar robotics software frameworks.
• Hands-on hardware troubleshooting and reviewing logs/diagnostics.

Responsabilidades

• Serve as the Tier 2 escalation point for field operations, interfacing with last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify hardware, software, or environmental factors.
• Execute debugging and quick fixes to maintain a 1:5 engineer-to-robot ratio.
• Collaborate with QA to provide real-world input for full-system test cases.
• Lead operational readiness and optimization of deployed robots across sites.
• Develop and maintain technical documentation, troubleshooting guides, and SOPs for Field Technicians.
• Translate field-identified issues and RCA insights into structured product roadmap requirements.

Conocimientos

Python

Java

C++

ROS2

Linux

Robotics hardware

Root Cause Analysis

Educación

BA/BS in Engineering (Robotics, Mechanical, Electrical) or Computer Science

Herramientas

Git

Diagnostics tools

Descripción del empleo

Amazon RIVR is seeking a Robotics Field Engineer to bridge advanced robotics tech with real-world deployment. You will act as Tier 2 technical support, interface with Amazon teams for complex field issues, and perform Root Cause Analysis on hardware and software failures in live environments.

You will contribute operational insights to QA, helping shape test cases and field-ready software. Join a team delivering safe, scalable robotic last-mile delivery at multiple sites.