Robotics Customer Support Specialist (Evening/Night)

Mujin; Suwanee (GA); On-site; USD 52,000 - 64,000; Full time

Job summary

Mujin is seeking a Customer Support Specialist to join our team in a role supporting customers across multiple channels. The position involves handling queries, updating documentation, and contributing to the transition to chat and chatbot systems.

Ideal candidates have strong communication skills, experience with help desk tools, and familiarity with Python basics. Night and weekend availability is required in a warehousing/industrial environment.

Qualifications

• High school diploma with 2 years customer service experience.
• Excellent communication and interpersonal skills.
• Experience with help desk software and remote support tools.
• Understanding of Python programming, with a willingness to learn and apply new skills.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Provide service responses while upholding excellent customer service standards to Mujin’s clients.
• Serve as the front line in receiving support calls and routing/escalating issues as required.
• Maintain and update the customer support website and documentation.
• Assist in transitioning from a traditional phone line to a chat service, including maintaining a chatbot system.
• Develop and update mobile applications for Android and iOS platforms.
• Collaborate with the service team to integrate APIs for data retrieval and system communication.
• Manage customer tickets and ensure proper documentation per SLAs.
• Participate in developing security measures for web hosting and application platforms.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Detail-oriented

Team player

Education

High school diploma + 2 years relevant customer service experience

Tools

Help desk software

Remote support tools

Job description

Mujin is seeking a Customer Support Specialist to join our team in a role supporting customers across multiple channels. The position involves handling queries, updating documentation, and contributing to the transition to chat and chatbot systems.

Ideal candidates have strong communication skills, experience with help desk tools, and familiarity with Python basics. Night and weekend availability is required in a warehousing/industrial environment.