Tech-Savvy Customer Support Specialist — 2nd/3rd Shift

Mujin US; Suwanee (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mujin US is expanding its customer support team and seeks a skilled Customer Support Specialist. You will respond to inquiries by phone, email or chat, guide users through features, and help maintain a seamless user experience across platforms.

Two shifts are available: 4pm–12am and 12am–8am. You will update documentation, assist with API integrations, work with the service team on tickets, and contribute to ongoing improvements of the support portal.

Qualifications

• High school diploma plus 2 years of relevant customer service experience.
• Experience using help desk software and remote support tools.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer queries via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Provide service with excellent customer service standards to Mujin’s clients.
• Serve as front line handling support calls and route/escalate issues as needed.
• Maintain and update the customer support website and documentation.
• Assist in transitioning from phone line to chat service and chatbot system.
• Develop and update mobile apps for Android and iOS.
• Collaborate with service team to integrate APIs for data retrieval and system communication.
• Manage customer tickets and documentation per SLAs.
• Contribute to security measures for hosting and applications.
• Provide customer support via phone and email following scripts.
• Work on continuous improvement of the support portal.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Team player

Education

High school diploma

Tools

Help desk software

Remote support tools

Job description

Mujin US is expanding its customer support team and seeks a skilled Customer Support Specialist. You will respond to inquiries by phone, email or chat, guide users through features, and help maintain a seamless user experience across platforms.

Two shifts are available: 4pm–12am and 12am–8am. You will update documentation, assist with API integrations, work with the service team on tickets, and contribute to ongoing improvements of the support portal.