Robatayaki Server - Luxury Dining & Guest Delight

Jobf0; Hawaii; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Life & accidental insurance

401(k) matching

Paid holidays & vacation

Employee dining discounts

Employee discounts - dining & Spa

Job summary

Fairmont Orchid on Hawai'i Island invites friendly servers to deliver warm, personalized service in our luxury restaurant and bar environment. You will learn robatayaki-inspired dining practices and ensure guests receive prompt, attentive service.

This role emphasizes upselling, knowledge of F&B offerings, teamwork, and compliance with food safety standards. Hourly rate starts at $16.50 plus tips, with benefits and growth opportunities in a global hospitality brand.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready.
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Ensure that all food & beverage are served according to service standard
• Clear and tidy up tables after the departure of the patrons as quickly as possible.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Skills

Guest-focused service

English proficiency

Language skills advantageous

Team player

Attention to detail

F&B work eligibility

Job description

Fairmont Orchid on Hawai'i Island invites friendly servers to deliver warm, personalized service in our luxury restaurant and bar environment. You will learn robatayaki-inspired dining practices and ensure guests receive prompt, attentive service.

This role emphasizes upselling, knowledge of F&B offerings, teamwork, and compliance with food safety standards. Hourly rate starts at $16.50 plus tips, with benefits and growth opportunities in a global hospitality brand.