Roadside Rescue Technician & Tow Operator

AAA-The Auto Club Group; Wixom (MI); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully Paid Training

AAA membership

Adoption assistance

Job summary

The Auto Club Group in Wixom, MI is hiring a Service Vehicle Operator to respond to roadside requests, assist motorists with jump-starts, tire changes, lockouts, and safely tow vehicles when needed. This field role requires working independently on the road, using tablets to manage calls and document activity, and maintaining a clean, safe service vehicle in all weather conditions.

Requirements include valid driver's license, DOT physical, drug screen, background checks, and ability to lift up

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with minimal infractions.
• Must pass drug screening, MVR review, background check, and DOT physical.
• Strong customer service skills.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Must complete AAA training programs.
• Commitment to safety and teamwork.
• Illinois CDL requirements if applicable.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services: tire changes, fuel delivery, battery testing/installation, jump starts, lockout assistance, minor mechanical adjustments.
• Safely tow disabled vehicles following procedures.
• Verify AAA membership and deliver outstanding customer service.
• Complete pre-trip and post-trip DOT inspections and report maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets to manage calls and update service requests.
• Document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community events as needed.

Skills

Customer service

Communication

Independent work

Technology literacy

Physical stamina

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

The Auto Club Group in Wixom, MI is hiring a Service Vehicle Operator to respond to roadside requests, assist motorists with jump-starts, tire changes, lockouts, and safely tow vehicles when needed. This field role requires working independently on the road, using tablets to manage calls and document activity, and maintaining a clean, safe service vehicle in all weather conditions.

Requirements include valid driver's license, DOT physical, drug screen, background checks, and ability to lift up