Roadside Dispatch Specialist

Kaizen Lab Inc.; Gaithersburg (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

A logistics service provider in Gaithersburg, Maryland is looking for a Dispatcher to manage service requests for emergency and non-emergency towing operations. This role requires handling incoming calls, dispatching operators, and maintaining service records while providing excellent customer service. Candidates must have a high school diploma and prefer experience in dispatch or logistics. This position involves 12-hour shifts from Thursday to Saturday. Competitive pay and a supportive work environment are offered.

Qualifications

• Dispatch, call center, logistics, or towing industry experience preferred.
• Experience using dispatch software and GPS systems is a plus.

Responsibilities

• Dispatch operators and equipment for service calls using dispatch software.
• Communicate accurate ETAs and service updates to customers.
• Maintain accurate service records including vehicle information.

Skills

Strong communication

Multitasking

Problem-solving

Education

High school diploma or equivalent

Job description

A logistics service provider in Gaithersburg, Maryland is looking for a Dispatcher to manage service requests for emergency and non-emergency towing operations. This role requires handling incoming calls, dispatching operators, and maintaining service records while providing excellent customer service. Candidates must have a high school diploma and prefer experience in dispatch or logistics. This position involves 12-hour shifts from Thursday to Saturday. Competitive pay and a supportive work environment are offered.