Roadside Assistance Agent

Europcar Mobility Group; Tulsa (OK); Hybride; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical, Vision, Dental

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Résumé du poste

Fox Rent A Car is seeking Roadside Assistance Agents to assist customers facing vehicle issues with calm, expert guidance and fast problem resolution. You will handle inbound calls, determine a preliminary course of action, and guide customers to get back on the road safely.

Experience in inbound call centers is a plus; strong communication, data-entry, and multi-tasking skills are essential to deliver professional support across phone, email, or chat channels.

Qualifications

• Inbound call center experience is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.

Responsabilités

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display courtesy, clarity, and professionalism to resolve issues and aim for one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company across channels (phone, email, fax, etc.).
• Explain vehicle features to customers and coworkers with a wide range of knowledge.
• Perform other duties as assigned to support business needs.

Connaissances

Communication

Customer service

Problem solving

Multitasking

Attention to detail

Organizational skills

Fast-paced environment

Outils

Google Suite

Order processing systems

Description du poste

**Stelleninhalte*****Stay calm, solve fast, and get people moving again.*****At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You'll handle inbound calls, think on your feet, and deliver the kind of calm, expert help that turns a stressful situation into a great brand experience.******Your Primary Focus Is To***** **Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles*** **Determine a preliminary course of action based on the information presented by the customer*** **Think creatively and independently while facilitating problem resolution*** **Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution*** **Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely*** **Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices*** **Effectively explain vehicle features to customers and co-workers with a wide range of knowledge*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Experience in an inbound call center and automotive-related business is a solid plus*** **Intermediate typing and data entry skills*** **Proficiency in Google Suite, including Word and Excel*** **Must be available to work multiple schedules that include weekends and holidays******We're Looking For***** **Excellent verbal and written communication skills*** **A high degree of comfort using computerized order processing systems*** **Proven ability to use solid reasoning and problem-solving skills*** **Detail-oriented with effective organization and follow-through skills*** **Flexible, able to multitask, and open to change*** **Self-motivated with excellent organizational skills and attention to detail*** **Ability to function in a fast-paced environment under short time constraints******We Offer***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***