(SAN) OPERATIONS MANAGER - $55 + Car Privileges

Europcar Mobility Group; San Diego (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking an Operations Manager to lead a high-volume rental operation in San Diego. You will oversee daily rental operations from arrival to departure, drive efficiency, and protect customer satisfaction and profitability.

You will manage fleet readiness, monitor performance, and coach a sales-driven team to meet revenue and service goals while making real-time, data-driven decisions.

Qualifications

• Must have strong analytical, problem-solving and organizational skills.
• Advanced proficiency in Excel for data analysis and reporting.
• Strong communication and leadership abilities are required.

Responsibilities

• Oversee daily rental operations from arrival to departure to ensure a seamless customer experience.
• Lead, coach, and develop a team to meet revenue and performance goals.
• Forecast staffing and fleet needs based on historical data and market trends.
• Monitor workflows and identify bottlenecks; implement improvement plans.
• Generate and present performance reports and KPIs using Excel.
• Make real-time decisions balancing customer satisfaction and profitability.

Skills

Analytical skills

Problem-solving

Organizational skills

Excel proficiency

Communication skills

Leadership

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Job description

**Stelleninhalte*****Run A Tighter Operation. Deliver Better Results.*** Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.**Your Primary Focus Is To:****Operational Leadership*** Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service* Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles* Forecast staffing and fleet needs using historical data and market trends* Monitor workflows and eliminate operational bottlenecks* Anticipate unexpected demand and implement plans to maintain smooth performance* Identify and resolve slowdowns across departments**Team Leadership & Development*** Lead, coach, and develop a sales-driven team to meet revenue and performance goals* Monitor productivity and follow up consistently on team performance* Participate in recruiting, interviewing, and hiring team members* Develop and enhance cross-training programs to strengthen team flexibility* Foster a culture of accountability, collaboration, and continuous improvement**Performance & Reporting*** Monitor KPIs and adjust operational strategies to drive results* Generate and present detailed performance reports using advanced Excel* Make real-time decisions that balance customer satisfaction with company profitability**Process Improvement*** Use operational data to improve workflows and staffing strategies* Simplify processes to increase efficiency and reduce delays* Encourage team members to contribute ideas that improve overall performance**Education and Experience:*** High school diploma or GED required, college degree preferred* Experience with real-time monitoring tools and operational systems* Proven ability to lead and coach a performance-driven sales team**What You Bring:*** Strong analytical, problem-solving, and organizational skills* Advanced proficiency in Microsoft Excel for data analysis and reporting* Strong communication and leadership skills**We Offer:*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance program*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.*