Sea Logistics Operational Care Specialist, Import

Kuehne+Nagel; Detroit (MI); Sur place; USD 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible rô

Résumé du poste

Kuehne+Nagel in Detroit is seeking an Operational Care Specialist to support internal customers via the Operational Care Center (OCC). You will manage shipment files accurately, resolve issues, and ensure timely follow-up, collaborating with Customer Care Locations to uphold commitments.

This role favors 1+ year in logistics, strong customer service, and Microsoft 365 proficiency. You will monitor KPIs, drive process improvements, and maintain cross-functional collaboration to sustain excellent

Qualifications

• 1+ years of experience in logistics, freight forwarding, or supply chain operations.
• Sea Import experience is considered an asset.
• A degree or diploma in Supply Chain Management, Logistics, Business, or a related field may be considered in lieu of industry experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage competing priorities and thrive in a fast-paced environment.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.

Responsabilités

• Manage and process shipment files with a high degree of accuracy, ensuring compliance with company policies and procedures while maintaining real-time shipment visibility and operational integrity.
• Monitor, prioritize, and respond to customer-specific needs through multiple communication channels, delivering timely solutions and an exceptional customer experience.
• Partner with Customer Care Locations (CCLs) to support customer commitments by analyzing KPI performance, identifying improvement opportunities, and assisting with the implementation of corrective and preventive actions.
• Collaborate with the Systems Process Team to drive the adoption and utilization of automation solutions that enhance Operational Care processes and efficiencies.
• Ensure customer information is accurately maintained within core operating systems and tools, including coordinating Business Profile creations and updates, as well as managing and maintaining relevant Wiki documentation.
• Proactively identify and resolve operational issues, escalating concerns as needed to minimize service disruptions and support customer satisfaction.
• Foster strong cross-functional relationships with Customer Care and operational teams to ensure seamless execution and continuous service improvement.

Connaissances

Customer service

Communication

Relationship-building

Analytical thinking

Problem-solving

Organizational skills

Microsoft 365 proficiency

Formation

Degree or diploma in Supply Chain Management, Logistics, Business, or related field

Outils

Microsoft 365

Description du poste

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Operational Care Specialist plays a critical role in delivering an exceptional experience for our internal customers every time they engage with the Operational Care Center (OCC). As a key member of the OCC team, this role serves as a primary point of contact for Customer Care Locations (CCLs), providing proactive support, resolving operational challenges, and ensuring timely follow-up on inquiries and issues. The Operational Care Specialist collaborates closely with Customer Care teams and other internal stakeholders to drive service excellence, enhance customer satisfaction, and support efficient operational execution.

• Manage and process shipment files with a high degree of accuracy, ensuring compliance with company policies and procedures while maintaining real-time shipment visibility and operational integrity.
• Monitor, prioritize, and respond to customer-specific needs through multiple communication channels, delivering timely solutions and an exceptional customer experience.
• Partner with Customer Care Locations (CCLs) to support customer commitments by analyzing KPI performance, identifying improvement opportunities, and assisting with the implementation of corrective and preventive actions.
• Collaborate with the Systems Process Team to drive the adoption and utilization of automation solutions that enhance Operational Care processes and efficiencies.
• Ensure customer information is accurately maintained within core operating systems and tools, including coordinating Business Profile creations and updates, as well as managing and maintaining relevant Wiki documentation.
• Proactively identify and resolve operational issues, escalating concerns as needed to minimize service disruptions and support customer satisfaction.
• Foster strong cross-functional relationships with Customer Care and operational teams to ensure seamless execution and continuous service improvement.

What we would like you to bring

• 1+ years of experience in logistics, freight forwarding, or supply chain operations preferred.
• Sea Import experience is considered an asset.
• A degree or diploma in Supply Chain Management, Logistics, Business, or a related field may be considered in lieu of industry experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage competing priorities and thrive in a fast-paced environment.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Base wage is part of a competitive total rewards package.

• health and welfare benefits
• a 401k retirement savings plan
• tuition reimbursement
• incentive compensation for eligible roles

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.