Road Logistics Operations Specialist

Kuehne+Nagel; Bensenville (IL); On-site; USD 40,000 - 44,000; Full time

Job summary

Kuehne+Nagel in the United States is seeking a Road Logistics Operations Specialist to coordinate shipments, secure capacity with carriers, and manage bookings and documentation.

You will use Excel for reporting, monitor on-time movement, and collaborate with shippers and carriers to deliver reliable service while complying with industry regulations.

Qualifications

• 2+ years of experience in a client service role handling high volume requests via email, phone, and other platforms.
• Intermediate to advanced Microsoft Excel and data management proficiency.

Responsibilities

• Communicate with shippers via email and phone to confirm shipment details.
• Dispatch and track pickups, updating shipment status as needed.
• Monitor shipments to ensure on-time movement and resolve delays.
• Schedule and coordinate pickup/delivery appointments.
• Deliver exceptional customer service and maintain strong client relationships.
• Collaborate with carriers to ensure timely pickup and delivery.

Skills

Customer service

Excel

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in Business, Supply Chain, Transportation

Tools

Microsoft Excel

Job description

It’s more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It’s more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Road Logistics Operations Specialist , you will coordinate our customer’s shipments by leveraging contracted rates and securing capacity with qualified carriers and partners. You’ll ensure smooth transport operations by managing bookings, preparing documentation, and meeting key requirements such as transit times, carrier selection, and routing whilst adhering to industry regulations.

How you create impact

• Communicate with shippers via email and phone to confirm shipment details.
• Dispatch and track pickups, updating shipment status as needed.
• Data management utilizing Excel for customer reporting requirements.
• Monitor shipments to ensure on-time movement and resolve delays proactively.
• Schedule and coordinate pickup/delivery appointments.
• Deliver exceptional customer service and maintain strong client relationships.
• Collaborate with carriers (dry van, flatbed, temperature-controlled) to ensure timely pickup and delivery.
• Act as the liaison between shippers, carriers, and customers to provide tactical solutions that enhance daily operation

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

What we would like you to bring

• Degree/Diploma in Business, Supply Chain, Transportation, or other related field.
• 2+ years of experience in a client service role handling high volume external and internal requests via email, phone, and other digital platforms.
• Intermediate to Advanced Microsoft Excel and data management proficiency
• Strong communication, problem-solving, and organizational skills.Knowledge of industry-specific guidelines, systems and processes preferred (dry van, reefer, flatbed, expedite, LTL).

What’s in it for you

The target base wage range for this position is between $28.85 and $32.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.