RNA & Tissue Analysis Tech Support Scientist

Advanced Cell Diagnostics, Inc.; Newark (CA); On-site; USD 64,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k + ESPP + HSA/FSA

Career development & tuition support

Volunteer time off & events

Job summary

Bio-Techne is seeking a Technical Support Scientist to provide application assistance, training, and troubleshooting for RNAscope product lines across chat, phone, email, and on-site visits.

You will serve as the main customer contact, delivering scientific guidance for research use and collaborating with Sales, Marketing, and R&D to improve product performance. The role requires strong problem-solving, excellent communication, and travel up to 10% in a fast-paced, customer-focused environment.

Qualifications

• PhD with 0+ years, MS with 3+ years or BS with 5+ years of lab experience in molecular biology or biochemistry.
• Minimum of 5 years laboratory experience with experimental design and cell and molecular techniques.
• Preference for experience in pathology, histology, IHC, ISH, and tissue analysis.

Responsibilities

• Provide application assistance, product training, and troubleshooting for ACD products via chat, phone, email, and on-site visits.
• Serve as primary customer contact for technical issues and provide scientific guidance for research use.
• Ensure excellent customer service with guaranteed response times; monitor emails and calls.
• Log and track high-impact issues and coordinate resolution with Salesforce.
• Collaborate with Sales, Marketing, and R&D to feedback on product performance.
• Contribute to knowledge base of the technical support team.

Skills

Troubleshooting

Biological assays

Technical support

Presentation skills

Interpersonal skills

Team player

Travel

Education

PhD (preferred)

MS with 3+ years

BS with 5+ years

Tools

Salesforce CRM

Job description

Bio-Techne is seeking a Technical Support Scientist to provide application assistance, training, and troubleshooting for RNAscope product lines across chat, phone, email, and on-site visits.

You will serve as the main customer contact, delivering scientific guidance for research use and collaborating with Sales, Marketing, and R&D to improve product performance. The role requires strong problem-solving, excellent communication, and travel up to 10% in a fast-paced, customer-focused environment.